"Do not rent from this company"

Do not rent from this company! Their cars is barely holding it together, are old, rusty, no where near a safe, modern, powerful, well-equipped car. It took me so many hours and energy from my vacation so deal with that piece of junk a rented. The were friendly enough to give me a replacement car - twice - since the signal light didn’t work in any of the two first.
The pickup from the airport took 1,5 hour after landing. I’m truly sad that a rental car situation stole so much space in my mind and time during a holiday with my children.

"Long slow process"

Long slow process. Pay for an established company

"Obligated insurance for a very old car 228 000km"

You have to wait long to het your car , they said they had there office at the airport but a few weeks before you Will get a mail something went wrong and you have to take a shuttle. Also when we want to pay the deposit , our creditcard was not working , but they immediately had a solution, we just have to take de platinum insurance for 17 days 662€ and than a deposit is not needed. We discussed about it but no other way out, so we took the insurance otherwise no car. When we hot our car it was such an old car with a lot of scratches and things, and there were already 228 000 km on it. And they only have very old Cars. Never ever! Will recommend nobody!

"Rent svindelfirma"

Vi bookede bil på discivercars.dk men endte åbenbart hos faircar. Vi havde booket med fuld forsikring.

Da vi ankom, var vores transfer til bilfirmaet der ikke og vi måtte ringe efter ham efter at ventet længe. Da vi kom og skulle have vores bil, fik vi at vide at den forsikring som vi havde bestilt og skulle betale for ikke ville virke fordi vi ikke havde et kreditkort men kun et debit kort. Vi blev derfor tvunget til at købe faircars egne forsikringer til en mere pris af 1.500 kr. Faircar sagde vi kunne få forsikring retur fra discoverycars, vi bad om kontaktoplysninger og det kunne de ikke give os. De var komplet ligeglade og vi måtte bare selv finde ud af det. Virkelig elendig service. Og vi følte at de tog ”bagdelen” på os.
Bilen var det værste vrag vi nogensinde har lejet. En udpint duster der havde kørt næsten 300.000 km. og som var rusten og stiv at køre i. Håndbremsen var tvivlsom og selve bremserne skulle virkelig masses i bund for at få bilen stoppet. Flere knapper manglede og der var løse lister. Strøm i cigarettænderen virkede ikke. Virkelig bare en skodbil.

Da vi afleverede bilen og beskrev hvor elendig den var blev der bare trukket på skulderen og sagt at det jo også var det billigste sted at leje bil. Hvilket det så ikke var for os da vi alligevel skulle betale ekstra forsikring.

Imens vi ventede på transfer tilbage til lufthavnen så vi den bil vi havde kørt i blive vasket og let støvsuget og så ellers gjort klar til de næste stakler der skulle køre i den, ingen tjek af bremser eller styretøj.

"Car hire disgrace"

We rented a Suzuki Grand Vitara under the assumption we would get a pretty new car. The car had driven more than 250.000 km. The car wasn't cleaned and the tank was not full. Within a day the battery of the key went dead. The windshield wipers are in very bad condition. The car has many many dents and scratches all over. This car is not fit for hire. Upon check-in, they pushed me to buy extra insurance for €700. Glad we didn't do that. Really a disgrace. I would NEVER EVER hire a car from them.

"Danskere pas på!"

Virkelig dårlig service. De blev ved med at påstå, at vi hverken kunne betale med vores Visa eller Mastercard (selvom de på det tidspunkt allerede havde trukket penge fra vores "unvalid creditcard"). På et tidspunkt påstod de endda, at vores Visa- og Mastercard var noget internt, dansk betalingssystem, som ikke virker i andre lande end Danmark...
Men "heldigvis" havde de en løsning - vi skulle bare betale 270 euro ekstra for en tillægsforsikring, og så kunne vi pludselig godt få lov til at betale med vores kort.
Det hele foregik på en rigtig træls måde på gebrokken engelsk fra de polske ejere.
I øvrigt bliver man kørt adskillige kilometer ud i ødemarken, før man får udleveret bilen, dvs. man kan ikke komme derfra, hvis man skulle få lyst til at droppe reservationen hos dem.
Så en stor anbefaling om at holde sig lang, langt væk fra dem.

"Excellent customer service"

Cars are a bit dated but run well enough for a comfortable 2000km trip around Iceland. Excellent customer service all-round, especially by Aisha who went above and beyond to get us on the way quickly despite some issues with our booking via DiscoverCars broker. Big welcome smile when we returned the car, really easy to chat to and extremely friendly. This goes a long way and is a reason we will come back once in Iceland again

"Rented for 17 days"

Rented for 17 days. The car, a Fiat Panda, had a lott of km's on it, but ran well. No issues at check in/out. No trying to sell more insurance.
Rimas and Ayisha were great. Would rent from them again))

"Fair car is more than fair"

The whole experience so far has been 10/10.
Easy pick up at the airport, short transfer, new minibus.
Great terminal, soft chairs, coffee, toilets, water.
Quick turnover for the car. Can't thank Ármann enough for his professionalism, humour and speedy time.
My car is exactly what I need to travel locally in Reykjavik and area. The bumps and bangs on the car just show you the fun you are going to have. Take the insurance . Iceland has interesting weather.

"We have a good experience with them"

We have a good experience with them! We have got a good deal and the service is really good too. Especially I would loke highlight Aisha and Rimas for their commitment to food service!