"Car ran without missing abeat-clean an…"

Car ran without missing abeat-clean an took us through some really adverse weather without issue. Friendly staff for the pick-upand when we dropped it back konrad was super efficient. Only issue was when we entered the address when returning we were directed to a nearby vacant section. Maybe the address could be converted to a link so there is no mistake. Think that that is Google's issue

"Fair car good value for money"

There was no one waiting at Keflavik Airport to meet us (and one other customer a Greek woman). I called the number for Faircar and after waiting for about ten minutes got through to the shuttle bus driver who arrived about 15 minutes later to collect us and take us to the car pick up point about five minutes drive away.

We were seen straight away by a member of staff who completed the paperwork formalities very quickly. We did not take the extra insurance which was offered us as I had my own car excess insurance. The staff member did not try to pressurise us into taking extra insurance.

We were given an orange Dacia Duster 4WD car with 75,000 kms on the odometer, very clean, undamaged with some very minor stone chips etc which were identified on the condition paperwork. As advised by the member of staff we took photos of the car but found nothing untoward and not already identified on the condition report.

The member of staff was friendly gave us some advice on paying for parking and tunnel tolls and recommended a couple of apps to do so. We told the staff member we would be returning the car about half a day early rather than at 4am in the morning of our 7:30am flight. We were told this was no problem at the office was open 24/7 for booked customers.

We drove the car around the Iceland ring road covering about 2000 km in 14 days mainly on surfaced roads. On a couple of occasions we had to venture onto gravel roads but not too much. The car performed really well and to our surprise was very economic on diesel. We only needed about 100 litres for our trip.

We returned the car at around 6pm on 30th May and the office was shut but a message on the door gave a number to call. After making the call another member of staff arrived about 5 minutes later to check the car back in. This was done quickly and efficiently. There were no damages and the paperwork was completed accordingly.

The staff member offered to take us back to our hotel in Keflavik at no charge and of course we accepted!

Overall a very good experience with Faircar.

"Despite bad reviews I got eazygoing…"

Despite bad reviews I got eazygoing experience with faircar. Reasonably good car for the price. Shuttle on time. Returning car fast and eazy with Robbi and Fribbi. Free coffee.

"SCAM- DO NOT RENT HERE"

DO NOT RENT HERE. This company is a complete scam. They charged me over $1500 for “damages” to their poor quality car which was present when I received the car, and I reported to them. Rent from a real car rental company and avoid this scam.

"Didnt even finish reservation and…"

Didnt even finish reservation and already was hit by the classic scam - price on paywall is suddenly higher

"Ottimo servizio"

Ottimo servizio, Anita la signora che c’ha dato la macchina e’ stata davvero gentile, macchina molto bella e pulita , abbiamo forato una gomma e nel giro di 40 minuti hanno portato la macchina sostitutiva, servizio eccellente

"A broken vehicle and poor customer service "

I hired a car for 5 days and although I had read the poor reviews, I thought I would give the company the benefit of the doubt - that was a mistake…. To summarise:

1. The car hire company is NOT located on the airport and it took us over a hour to get the minibus transfer and receive the car. The minibus transfer only came following a phone call with the company and no one was waiting for our arrival.

2. The car we received (a Ford SUV) was in a poor state of repair. The wheel alignment was considerably off and the brakes were significantly worn causing considerable vibration under braking. There was also considerable body work damage around the car which we thankfully took pictures of prior to departure from the hire centre.

3. The car had done over 215,000 kms, which in part, explains the poor condition.

4. I tried to get a replacement vehicle the following day due to the damage, but no one answered my emails or returned my phone calls from the hire company.

5. When I returned the vehicle, I complained to the staff about the steering etc, but the staff were completely disinterested in noting the issues. I suspect the next person to rent this vehicle will have the same issues.

In summary, a shocking customer service experience and a company that I will not be using again….

"Great Car and Customer Service "

We have recently rented a car through FairCar and was really impressed. Like others, I was initially discouraged from using them because of some poor reviews…..My experience couldn’t have been more different…..

We were met swiftly from the airport for a 10 minute mini bus ride to their offices. The check out was efficient and the car was a relatively new Dacia Duster which was clean and ready to go.

Upon return, the car was promptly checked and we were taken back to the airport to our flight. They didn’t try to hit us with any additional charges or made up damage, which I was nervous about.

I can only recommend this company for both an efficient service and by far the cheapest car hire, for a modern 4 wheel drive car, in Iceland.

"Evitez Faircar"

En août 2017, j'ai effectué un voyage de trois semaines en Islande, mais mon expérience a été assombrie par des problèmes avec la voiture de location. Le premier jour, ils n’attendaient pas à l’aéroport et nous avons dû contacter l’agence pour obtenir de l’aide. Après avoir cherché auprès de différentes sociétés de location de voitures, nous avons trouvé un numéro via Skype. Après 2 heures d'attente et pas un mot d'excuse, un employé est venu nous chercher. La voiture était un 4x4 en état moyen avec des rayures et des bosses et 200 000 km au compteur.

Le lendemain, nous sommes partis à Akranes et avons passé la nuit dans un camping. Le lendemain matin, la voiture ne démarrait pas, alors nous avons appelé la société de location et avons convenu d'un accord avec un mécanicien local pour évaluer la batterie. Si le niveau était correct, nous payons la réparation, tandis que l'entreprise paierait dans le cas contraire.

Au garage, un super garagiste a aidé à évaluer gratuitement le niveau de la batterie, mais le gérant ne l'a pas cru et a déclaré que son testeur de batterie était en panne. Nous avons décidé de retourner à Reykjavik et de changer de voiture ou d'annuler la location. Il a fallu une heure pour rentrer, mais le responsable est venu changer la batterie sans poser de questions.
Au cours de la troisième semaine, nous avons rencontré un autre problème lorsqu'un bruit de cliquetis se produisait près de la roue avant. Nous avons arrêté la voiture, vérifié le pneu, le ressort de roue et la bavette, mais rien n'a été trouvé. Après un autre kilomètre, la voiture est tombée sur la route de gravier, laissant la roue entière se détacher et s'arrêter au milieu de la route.
Heureusement que je roulais à 25 km/h, et non pas sur une départementale à 90km/h. Nous avons appelé la société de location, qui s'est inquiétée de la situation mais ne nous a pas informé des réparations. Nous avons été conseillés de nous rendre dans un autre atelier de réparation pour contrôler la roue et les boulons. Le lendemain, un autre mécanicien resserre les boulons et contrôle les autres roues. L'autre roue avant de la voiture était sur le point de tomber. Les derniers jours ont été difficiles, car je n'arrivais pas à dormir et m'interrogeait sur la situation. Nous sommes retournés à Keflavik et avons dû attendre que les mécaniciens du loueur évaluent les dégâts.
Si vous voulez vivre une expérience heureuse, ne louez pas de voiture chez Faircar, le contrat d'assurance avec Allianz n'est pas meilleur car il nous aura fallu 10 mois de patience pour se faire rembourser une partie des frais. Heureusement, les gens que nous avons rencontrés étaient sympathiques et serviables, et sommes reconnaissants envers les mécaniciens, les gardes du parc et les autres touristes pendant notre séjour en Islande.

"Very poor service & complete rip off"

Very poor service with poorly maintained cars. I hired a Kia with rear view cameras not working, completely invisible rear windscreen, poor wipers for the front windshield etc. Luckily we took pictures of few already existing damages in the car & for our surprise FairCar reported these as damaged caused by us post delivering the car. They never say their office is located few miles out of Keflavík airport while booking the car. Completely unprofessional service. Though they look cheaper while booking but they will try & rip you off wherever they can. Will never ever use faircar again.