"Arnaque à la carte de crédit + arnaque et escroquerie au check out"

Beaucoup de choses à raconter sur cette mauvaise expérience mais j'ai l'impression que je n'ai pas la possibilité d'écrire un gros texte sur trustpilot.
Arnaque légale avec leur assurance à la carte de crédit
+ Grosse arnaque et tentative d'escroquerie avec des sois-disant dommages causés par l'utilisateur, 1600 euros pour un morceau de plastique qui sort d'un garage et non de la voiture...
N'hésitez pas à me contacter pour en savoir plus ou à lire mon avis Google.
Merci

"Complete scam. Iceland better business bureau should investigate."

I booked online and read all the fine print. Had my own insurance and everything. I get there and sure enough there’s a long lineup of people being screwed over and vacations being ruined. Claimed my insurance wasn’t valid and had to get there’s despite no indication of any of this online. I refused and even talked to their shell company CC Billar. Would not even consider a refund and simply claimed buyer beware. This company is an absolute bunch of scam artists and the better business bureau in Iceland should look into them for all the trouble they caused and people they’ve swindled. As I was there and watched what was happening to people it seemed more like an organized crime racket. Companies and people like this who scam and steal money from decent people just looking to have a good time on vacation should be arrested or at the very least shut down. Iceland is a great place to visit but places like this should not exist and be shut down entirely. A black eye on an otherwise great country and place to vacation and see the world.

"Super agence de location"

Super agence de location. Marek a été très gentil et compréhensif. Attention quand même à notifier qu’il faut avoir au minimum 24 ans pour de pas avoir de supplément jeune conducteur. La voiture était très fonctionnelle, nous n’avons eu aucun problème avec

"Simple and efficient. Thanks, Trausti!"

Though the location is off-airport, which is a little inconvenient, the shuttle runs frequently and the ride isn't too long. The staff at the facility were top-tier. Trausti, who helped me, was clear and professional in informing me of the road rules, potential hazards, and layout of the local area - absolutely fantastic!

"Super delayed flight into late night…"

Super delayed flight into late night due to bad weather but was still picked up from airport with no issues. Handover was quick and smooth, new winter tyres (very much needed in the mountains!) and Customer Service was top notch. Big thanks to Traustt, top fella for the advice. Would definately use again.

"Marek was fab!"

Marek was extremely kind, helpful and provided us with an excellent service

"AMAZING customer service"

Traustt was the most helpful in advising what car was the safest, and was super accommodating. I’ve never experienced such great customer experience in my entire life. Would highly recommend using faircars and specifically asking for Traustt when you land in Reykjavik airport. He’s the absolute best!!!

"Kind and Helful Staff. Solid car."

Everyone we spoke to was very helpful and kind. We had initially booked a small economy car and they convinced us to get a four wheel drive; nothing fancy. Man, are we glad we listened to them! There was a lot of ice and snow, and the car handled it perfectly. They were also very efficient - we didn't have to wait more than twenty minutes for shuttles in either direction.

"We just picked up our rented car"

We just picked up our rented car, we couldn’t have asked for better. We was seen by Trausti he was really nice and helped us out a lot! No complaints!

"Very friendly and efficient service"

Very friendly and efficient service. The representative was called Marek and he was very polite and helpful. The collection instructions were very simple to follow and the car was received as agreed. Would use again!