"The employees at the Amsterdam store in…"

The employees at the Amsterdam store in Berenstraat are VERY rude. They ignore you and got a lot of attitude from them, absolutely shocking.

"????"

Customer service 1-866-544-1557 is not a functioning line. Tried calling intermittently from 9AM to 1PM. Not a soul exists on the other end. Nada.

"Mooi…"

Mooie spullen… heel blij met de broeken die ik hier heb gekocht!

"Extremely poor quality"

As many people have already mentioned here, the quality of their products is extremely low. Considering that they position themselves as a premium store with high prices, it's especially shocking. I think even H&M is far more superior in terms of quality compared to S&S. It's a shame as I love their design. Before I decided to give up on them completely, I had purchased different items from them: trousers, sweaters, t-shirt, shirts. Every single one of those items literally fell apart after a couple of months.

"Appalling returns for online purchases"

I bought two items from scotchandsoda.com last week. Delivery was fast but the shirt didn’t fit - even though i used the size checker on their website and have another shirt from scotch and soda in the same size that fits fine. On trying to return i am told i have to pay and organise returns myself and have to use UPS if i want to guarantee customs clearance, insurance etc. UPS want to charge £70 to send the shirt back to the Netherlands! For a £135 shirt. This is ridiculous. Calling s&s customer service they then tell me i have to use UPS as they won’t accept another carrier.

I like scotch and soda clothing but I simply will not buy from them direct online again as their sizing is too variable and returns is a total hassle and expensive ripoff.

Scotch & Soda Order number: 5100700959

"Great customer service"

Great customer service, makes you feel relaxed. Store is always neat and tidy. Plus they give you free items when you sign up for the newsletter !

"Shocking returns policy."

Shocking returns policy.

Always liked the brand and bought happily from the London shop for years. Made the mistake of assuming they would be as good online. No exchange policy and i have to pay for shipping for the returns. Very poor.

"Pantalon de TRES TRES mauvaise qualité"

Pantalon acheté dans un magasin à Vannes. Je me laisse convaincre par le vendeur mais une fois chez moi, je découvre vraiment la très très très mauvaise qualité de ce chino en toile de ........chiffon. Une honte de finir des vêtement de cette manière et de les revendre deux fois plus cher que des produits similaires chez des concurrents moins cher. PLUS JAMAIS!!!

"Poloshirt hat eine sehr schlechte…"

Poloshirt hat eine sehr schlechte Qualität. Billiger Stoff und Made in China. Bei den hohen Preisen sieht das alles nach Ausbeute aus. Schade, letztes mal diese Marke gekauft. Wirklich enttäuschend.

"Their online subscription service lacks…"

Their online subscription service lacks a ton of items and is confusing to the point where you don’t receive your clothes at all if you’re not following their closet minimum rules to a T.

Very disappointed, wouldn’t recommend