"SIPP QUERY"

I just phoned James Hay for some information about a possible change to my SIPP and thankfully I was very quickly linked up to Sophie Dillon who listened to my query. She then provided a fantastic service including contacting other managers and then came back to me with absolute positivity. Her service was so much appreciated!

"Today I spoke with Alex Copp"

Today I spoke with Alex Copp. He was wonderful on the phone after the death of my mother.

"Very helpful!!"

I had a call this morning with Alex Copp. He was really helpful and patient with my query. I left the call feeling confident my questions had been fully answered.

"Amazing"

Amazing. Publicly, and direct to James Hay, I tell them they are a bunch of muppets. A reply the next day!!!! It's a rubbish reply, doesn't answer the questions I raised but at least I now know there is someone at their offices that can read and write. I'll update later!

"Very good customer service"

I spoke to a very polite lady, Elvan Scott. She was extremely patient with me and quickly helped to resolve my query. Very good customer service.

"There customer service is rubbish !"

Their customer service is rubbish !
Trying to get them to return my calls is impossible! when you ask to speak to a manager they are always in meetings.
Strange they are never to busy when I pay money in.
I am moving my money to a proper company.

"I needed assistance with a pension fund…"

I needed assistance with a pension fund process. The James Hay help desk was easy to use and efficient and the advisor, Alex Copp, was friendly, clear and helpful and answered my questions comprehensively and in a practical and user-friendly way.

"Spoke with Alex Copp he was very useful…"

Spoke with Alex Copp he was very useful in providing information and solutions to a problem I was having. He provided me with information and then a clear action plan of what to do next. Very helpful!

"Great Service"

I contacted James Hay Partnership regarding a pension matter which was fairly complex. I spoke with Alex Copp who was extremely helpful. The nature of my enquiry was new to Alex but this didn’t deter him from finding the information I needed and progressing the matter for me. Many thanks Alex - great service!

"Very helpful advice"

Just been on the phone with a very helpful advisor called Cloe at James Hay - who guided me through a number of questions I had about taking money out of my pension and setting up an expression of wishes form. She was very calm, took loads of time with me and solved all my questions even if she couldn't answer them immediately. First rate service!