"Helpful customer service "

Want to say a specific thank you to Elvan Scott who dealt with my enquiry very quickly and promptly. She was very positive and friendly on the phone which makes a huge difference. Thank you for such a great experience!

"Alex Copp"

I spoke to Alex Copp and he was very thorough and helpful with a great telephone manner. Many thanks

"Elvan Scott was very helpful and a pleasure to deal with over the phone. "

I called James Hay for a follow up on a refund request made by the financial adviser a week ago. I had waited on hold a few times during the first call, however Elvan Scott was very friendly from the moment she picked up the phone. Although initially she was unable to provide me with answers, she persisted and continued to look into this for me. Upon receiving a phone call this afternoon she was able to provide me with a timescale for the refund request to be completed and was again very friendly and I thoroughly appreciated her willing to investigate further after our phone call this morning.

"Horrendous company"

Horrendous company. Nom-responsiveness. Lack of due diligence. Stay away

"Great SIPP helpline service"

I rang the SIPP help line today: Was answered in less than minute. Great service from Lucy. Helpful, informative, friendly and professional. She understood the full range of questions I posed and understood my context and what I was wanting to achieve. Not the first time I've been impressed with the call centre.

"Alex Copp's assistance."

Alex Copp assisted me today. Very helpful and solved my issues. Thank you Alex

"Customer Service at Nucleus/James Hay"

I contacted James Hay Customer Service yesterday and Elvan Scott picked up the call very quickly. Our exchange explaining the problem was very professionally handled. The issue was resolved within 24 hours and the follow up call was very welcome.

"As a company they are an absolute…"

As a company they are an absolute shower.
The advisors tend to hide behind emails that they send out that make no sense.
Finally today they actually surfaced and called me.
All I can say is wow the chap that called Alex Copp was beyond superb. He went above and beyond to help me, which he did.
I have to call back next week and Alex has promised to guide me through the James Hay blockers to get to my pension.

"Excellent esrvice"

Spoke with Elvan Scott who immediately understood my questions, took me step by step through the way to obtain the answers giving me confidence to continue with my new strategy.

"Great Customer Service"

Great customer service this afternoon from Elvan Scott who had a very friendly telephone manner and provided the information I needed efficiently.