"A High Standard of Professionalism"

I needed assistance in setting up some changes for my pension payments and was ably assisted by Alex Copp who helped immensely when it came to navigating me through the system. He demonstrated incredible patience and professionalism above and beyond in order to help me. Thank you Alex.

"A very patient Lisa helped me to…"

A very patient Lisa helped me to navigate James Hay website with great fortitude as I am a computer dinosaur.

"Elvan Scott, great service"

I called the James Hay helpline today for assistance in setting up regular quarterly payments from my SIPP. Elvan Scott took the call. She was immensely patient and helpful, taking me through three complex processes. She also made sure that when I called back with a further query, she was available to take that call, too. Elvan gave me excellent service - many thanks.

George Seligman

"Unethical Practice"

Further to my review on the 16th December l regret to say that I have not heard a word from James Hay. Still no sign of my tax free cash being transferred to my account. We are now in the 3rd week of them having a sizeable sum of my money sitting in their account earning interest for themselves. 12 days ago they said it is in the final stages and just waiting for a manual calculation. The last response to my review was that they were investigating my case. I was told that formal complaints were responded to within 5 days. 7 days later not a word!
Unethical to say the least. Previous review under the name of Lesley Chapman

"This company is truly awful"

This company is truly awful. They make repeated errors and the customer service is non-existent. My brother and I have struggle to work with James Hay since 2016, about 3 years ago we decided that we would move away from them due to the repeated administrative errors. This has been more painful than I can ever explain. If herpes was a company it would be James Hay. Irritating and uncomfortable to deal with and impossible to get rid of.

"I found Elvin Scott very helpful with a…"

I found Elvin Scott very helpful with a lot of patience helping solve my verification problem

"Thank you to Alex Copp who was very…"

Thank you to Alex Copp who was very supportive and gave excellent advice and time around the set up of the online portal and LPA for my father. I was delighted with the service he provided

"Great service"

I would like to commend Elvan Scott for her assistance today with what was quite an intricate issue over changing direct debits. Many thanks - job very well done.

"Lump Sum Payment"

Just come off the phone to Sophie Dillon, who talked me through the process of Having a lump sun payment from my SIPP.I am not the most tech savvy person in the world, but she was very patient with me, talking me through the various stages of the process, making what I thought would be a difficult process, quite clear. Thank you very much Sophie.

"Good Customer Service"

Just called Customer Service with a number of questions about drawdown. Spoke to Alex Copp and am pleased to say that he was very helpful, clear and knowledgeable.