"Nice printer - shame about the Instant Ink service"

Where to begin. Purchased an HP Envy 5020 for my daughter and signed up to the Instant Ink service. Collected printer and set it up just fine and usage with the starter cartridges was absolutely fine. Issues came once we came to the Instant Ink service. The new cartridges were delivered in a timely manner but for whatever reason the printer refuses to communicate with the HP Instant Ink servers which is required to activate / register the cartridges. 3 hours on the phone with HP support later and the call handler elects to send out new cartridges. This is duly done and we try again with the same result. I then ring HP again and spend a further 1.5 hours on the phone with another engineer during which time we do factory resets, re-enabling web servers, hardware resets all however with the same outcome. This engineer then elects to send the case to Level 3 support who take 5-7 days to review the case. I get to the end of the 7 days and call HP again only to hear that no one from the Level 3 team has taken a look so far and would I like to talk to another engineer again as apparently I might be 3rd time lucky in getting it to work. I declined this offer as all I am doing is stacking up HP support call references and I have no desire to prove the point about madness being defined by doing the same thing over and over and expecting a different outcome. This is exceptionally poor for what should be relatively straightforwards and is in essence a steady revenue stream for HP. I will probably ditch the Instant Ink option shortly and resort to just buying regular cartridges and forget that Instant Ink was ever touted as an innovative idea.

"Evitate portatili HPWorkstation."

Evitate portatili HPWorkstation.
Preso un HP ZBookStudio G5 a 3200 euro.
Il computer andava malissimo,ho appena provveduto al reso:
Schermo crasha,
Audio pessimo che si bugga,
computer lento,
non riusciva a far girare programmi come autocad con fluidità e spesso il sistema non rispondeva.
Esperienza più che negativa,tranne che per la spedizione che è stata molto veloce.

"F***ING JOKE!!!!!!!!!!!!!!!!!!!!!!"

F***ING JOKE!!!!!!!!!!!!!!!!!!!!!!! ALL THEY DO IS PASS YOU ON TO ANOTHER DEPARTMENT AND THEN CIRCLE BACK AND THEN HANG UP ON YOU OVER AND OVER AGAIN! OR I HEAR "YOU WILL HAVE TO CALL BACK IN ABOUT ONE HOUR AS I CAN'T HELP YOU AS OUR COMPUTER SYSTEM IS BEING UPDATED."

"Rent tyveri og ingen service!!!"

Som loyal HP kunde igennem et par årtier, købte jeg i januar 2018 en HP Pagewide 377 printer. Rigtig glad for printeren indtil den gik i stykker efter godt 1800 print. Fik den meddelelse fra HP, at det ikke kunne betale sig at reparere og da jeg havde købt maskinen igennem eget en mands firma, dækkede garantien ikke; havde lige købt nye blækpatroner for ca. kr. 2.000.
Bed i det sure æble og investerede privat i ny Pagewide Pro 477. Super maskine - absolut, men nu efter godt 1/2 år og ca. 1500 print, er blækpatronerne ved at være tomme. Kontaktede HP, som informerede mig om, at blækpatroner leveret med maskinen kun indeholder ca. 25% blæk. Helt fantastisk idet de ny investerede patroner til PW 377 ikke kan bruges i PW Pro 477, selvom de er ens i alle detaljer bortset fra formentlig en HP snyde chip; kan vel blot smide dem ud og lade som ingenting.

Regnestykket ser herefter ud som følger:
Indkøb 2 printere ca. kr. 5.400
Indkøb et sæt patroner ca. kr. 2.000
Print af ca. 3.300 sider
Pris pr. print ca. kr. 2,24
Dertil skal lægges kr. 2.951 for nye patroner med 100% blæk (ikke bestilt). Altså 'so far' en investering på kr. 9.951,-.

Det er da rent tyveri og det kan HP ikke være bekendt!!!
Vist slut med at være loyal HP-kunde!
Konklusion: Tyveri og ingen service ..... kun arrogance.

"Dont buy HP"

Dont buy HP
My Cyan cartridge ran out. I urgently need to print black only but the printer wont let me until I change the colour cartridge (which I dont need) and I dont have one.

At work we use Espon printers which have a specific feature to allow this. HP shocking. Waste of time trying to get support too.

"So verprellt HP Kunden"

Ich besitze einen Samsung Drucker Xpress C430. Den Druckerbereich hat Samsung am 1.11.2017 an HP verkauft, die angeblich Service und Support für diese und andere Samsung Drucker durchführen. Weit gefehlt!! Ich habe HP am 14.1. und 17.1.2020 wegen Problemen mit meinem Drucker angeschrieben und noch nicht einmal eine Antwort erhalten.So verprellt HP potentielle Kunden!!

"This is truly the worst company I have…"

This is truly the worst company I have ever had the misfortune of dealing with ! Bought a laptop in the sale which was delivered while I was away. I had already made arrangements with HP to deliver to the depot for me to collect when I return .laptop was delivered but some crazy reason was recalled by HP...they evidently wanted to sell it to someone else as when I returned I was fed with one lie after the other by their inept and uncaring staff that they were contacting the warehouse for the laptop to be delivered. The company lacks integrity and are very dishonest. After a week of phoning them daily, I was told I could not speak to a manager but that one will ring me back in 48 hours! I made it quite clear that I would not be accepting a refund as I had already paid for the laptop and it had been delivered once! I never even got the courtesy of a phone call/ response to my complaint. The dishonest folks then wrote me an email saying at my request they had issued a refund.

"Hp customer support is a joke"

Hp customer support is a joke. All that is available is that pointless virtual agent. A complete waste of time. I have a printer which started to give trouble 4 months after purchase. Hp sent out more ink. After installing new cartridges the print quality got progressively worse. After several attempts to contact HP which is impossible the printer is out of warranty. No Hp wants to bill for paper. Paper that has been wasted as a result of there printer and ink cartridges..
I will never purchase any HP products again.

"Ho comprato un pc il 24/12..."

Ho comprato un pc il 24/12 e il software si blocca ogni 20/30 minuti. Tramite la vostra assistenza tecnica mi hanno fatto effettuare prove in remoto dicendo che non è un problema di hardware. Non hanno intenzione di prendere il pc in assistenza per fare una diagnostica. Devo rivolgermi all’associazione consumatori?

Vorrei capire chi deve risolvere il problema

"HP Support an Absolute sham ....Dont by HP"

HP Support an Absolute sham

I have a problem with my New HP Printer which is under warranty but there is no way to talk to a customer support agent, only the online virtual agent which is useless.

I am stuck with a printer under warranty with no way of getting a repair.

Does anyone know the customer service phone number as the email link provided on this page does not work

Thanks