"Updated... getting there.. I have been paying for 16 months for HP…"

Virtual assistant had aranged new cartridges to be sent out and I was told to leave my printer connected to ensure I never run out of ink.... I hope this works this time... I appreciate their time in getting this matter resolved... (Original post after this ) I have been paying for 16 months for HP insta ink... And they sell it to you like your will never run out of ink ... Today I ran out of ink and there is no way to request ink without having to deal with a virtual assistant which I have waited for 3.5 hours for a response. Then they have the cheek to advertise me on buying insta paper... How reliable will that be..

"How dare you stop my printer from…"

How dare you stop my printer from working because YOUVE failed to take a payment. I've already paid for everything I'm using and you're not sending out ink that I'm paying for regularly anyway which I'm also playing for.

You're now costing me time and money you absolute clowns. Actually trying to understand what was wrong in the first place was ridiculous

"Shambolic company"

I purchased a Deskjet printer 2 years ago which developed a fault and couldn't be repaired. Bought a new one in May 22 which is also faulty. I have contacted the tech dept but I was hacked by Just Answer who couldn't help but tried to defraud me. I have spoken or mailed most of HP staff the majority being robots. Still have two broken printers. Never use this company again.

"the worst companies"

the worst companies , ever, for customer service.
Helplines are a waste of time.

"hp officejet 8010e dreadful printer awful support"

hp officejet 8010e. Lousy product, lousy support. Absolutely mystifying labyrinthine pathway to try and get the product serviced. The incompetence defies belief. At every stage as I try to contact them I get a feedback form asking if I am having a good time. Well, the answer is no.

"Hej till alla !!"

Hej till alla !!! köp aldrigt nåt från HP support. Jag trodde är bäst att köpa från de men blev besviken, jag beställde patroner. Jag fick de men svarta färg kassett passade inte ringde till dem och han som jag pratade i telefonen gjorde rutin test på min skrivare sen han sade skulle skicka en svart färg men jag fick inte, sen jag undrade och ringde jag igen efter 2 veckor och han som jag pratade i telefonen frågade samma rutin test frågor som jag svarade förut och jag ska ta en Skrivarens skärm bild och skicka til de jag har gjort som de vill. Men jag fick igen en till e-mail de vill jag ska ta en skrivares skärm bild och patrons seri nummer. Det är Äckligt jag redan gjort 2 gånger som de ville men de vill jag ska göra samma sak. Ni Tänka lite stund jag köpte bara patroner och betalda bara 459 kronor och de har redan min köp uppgifter och själv skickat bild och svarat deras frågor 2 gånger. Om ni köper nåt produkter betalar mer än mig och får en trasig produkter och tänker ringa till de och säga till dem ni fick inte rätt produkter de leker med er som mig. Jag varnar er det kan hända och ni kan behandlads som mig. Min behandlads pris för 459 är så. Om ni undrar behandlings då ni kan köpa något från HP support.

"£21 to phone a helpline"

£21 to phone a helpline ! Their lousy gear is going on the junk pile, where it should have gone after it left the
factory.

"HP just don’t care about customers"

I had a subscription with HP Instant Ink.

First of all, it took a month of online support to get the printer connected to the HP Instant Ink account.

Everything was fine until six months after the printer warranty expired, so did the printer.

Support would have cost me £21 per case. There were no humans to talk to. It is actually easier to throw away the printer and go out and buy a new one.

"Useless"

Bought hp printer in March set it up quite easy . Downloaded hp smart app and put in my code to get 6 months free promotion. Used the ink that came free with my printer and then suddenly instant ink took 13.99 from my bank account saying I had gone over my monthly page limit ? Made a phone call seemed to get it sorted then suddenly couldn’t use my printer . Got my instant ink delivery now my printer was saying I wasn’t enrolled in instant ink . Rang up customer service after an hour and a half on the phone restored printer back to factory settings and basically going through every settings on their troubleshooting printer still did not recognise my ink . Was then told to contact my broadband provider which I done no problem their end . Considering my printer is saying I’m not enrolled along Came an email to say my printer was low on ink another shipment received. Another phone call 1.5 hours told my printer would need replacement and I would get a call back never did this time I had a ref number another phone call only to be told case was closed I was angry this customer representative then used the excuse she couldn’t hear me and eventually hung up . Now I was angry . So called back another two hours on the phone going yet again through all the troubleshooting a third time even tough I had explained I had done all this twice before still didn’t work . Another shipment of ink arrived as I’m on the phone .The conclusion I said just cancel my instant ink I will buy ink as I haven’t been able to use printer since beginning of july . So in theory all the ink I have 6 cartridges are mine I have a subscription I was told to throw them in the bin or recycle perfectly good ink that’s never been opened . My comment to that was “ that’s my ink I have paid for it trough subscription “ I should be able to use it another half hour on hold to be told that someone will get back to me . I won’t hold my breath absolutely disgusting service . Will never buy a hp printer again .

"After looking around and feeling…"

After looking around and feeling stressed with different choices, hpl motors was the best option for me, friendly and really good service. Thanks to Harry w! Would recommend this dealership