"Poor Service. Dodgy contract. Read the fine print, review your contract at least 3 months prior to expiry date or you'll be locked in for an eternity. "

Our IT company introduced us to RingCentral after we needed to move from a landline phone system to VOIP. With their assistance, it was easy enough to set up, and the YeahLink phones we purchased at the same time, are still operational 5 years later. However the service is extremely lacking, especially if you're outside of your initial 24 month contract, so when we contacted RingCentral assistance from RingCentral to correct issues caused by an unplanned, unreported update, we were left fixing the issue in all our user profiles and YeahLink hardware ourselves. It was time consuming and infuriating. If we were a much bigger company it would have been a mammoth job. The lack of service lead us to start the process of parting ways with RingCentral and find a new Voip provider, however RingCentral wouldn't respond to our notification that we were parting ways or provide information to facilitate the move, and eventually after multiple calls or emails, they responded advising that we were still in contract for another 12 months, because their contracts renew automatically for 24 months after the expiry date. Now we're stuck in a battle, trying to get out of the contract that shouldn't be legally binding in Australian consumer law, but can't get anyone at RingCentral to respond to us. Do NOT sign with RingCentral or any telco who has a contracted period, and if you do, mark it in your email calendar to review 3 months prior to the expiry date so you can cancel the service in writing 30 days (I'd give 90 days if you can, and then keep contacting them to confirm, because they won't respond). They will make it impossible to cancel your account.

"Services work without any issues and my…"

Services work without any issues and my dashboard is extremely user friendly. Thanks!

"GREAT SERVICE."

GREAT SERVICE.

"Horrible"

I have no problem with the phone system itself. Where I did have a problem with is your pricing. Our bill went up over 20.00/month is just 2 months! That's an extra $240.00/year for what??? Additionally, your customer support is absolutely horrible. VERY long hold times, cannot speak with anyone in this country. Its horrible. I won't be back either.

"We didnt choose Ring Central"

We didnt choose Ring Central, they bought out our prior phone system company and we were forced into the change. Their system is not as dynamic or flexible as our former one.

"Extremely frustrating cancellation process taking over 3 hours"

While the phone and video meeting portal performed as expected, the client service was extremely disappointing. After researching my options I ported my virtual number to MS Teams, saving $550 per year. Ring Central does not enable you to cancel their services without speaking to an agent. I spent nearly three hours on hold trying to reach an agent, only for the agent to try to sell me on four plans and then to inform me that they require a 30 notice to cancel the plan. To be clear, I signed my agreement seven years ago and did not remember this in the fine print - but find it extremely shady that nothing in the admin portal outlining how to cancel an account reminds users that they must notify Ring Central 30 days in advance. It's also interesting that I was able to reach a sales agent in less than 5 minutes, but reaching an agent to cancel took 3 hours of hold time on the phone.

"Don't Do It"

3 calls to customer service, on hold over 15 minutes. They keep taking payments and I can't get connected to anyone. My experience has been terrible.

"Don't use this service, they hold you hostage with billing and won't let you cancel!!!"

There's no easy way to cancel my subscription. I've tried via phone and chat. I've been on hold for almost an hour and I hit the cancelation button in the chat and I'm still holding. I will never use this service again.

"Good still need some improvements such…"

Good still need some improvements such as reports consistent

"Need better communication with…"

Need better communication with customer. We don't need most of your capabilities; just a simple phone system. It's too expensive.