"predatory contracts"

predatory contracts, unwillingness to be flexible, long wait times - on average 90 minutes on hold to talk to someone with the worst hold music you could imagine.

"I like that it is all in one place…"

I like that it is all in one place (phone, text, virtual meetings and faxes) but the functionality is not great. The calls are often on delay or they drop. The transcription of the voicemails is inaccurate. The virtual meetings are hard for the other users to access to the point where I ended up paying for a separate Zoom account. The billing is not transparent - I get randomly charged for things that I cannot ascertain what they are for. The idea is great - the execution is not great.

"Why do people call about being a cable…"

Why do people call about being a cable service for so long and even leave messages? I actually am very busy and didn't have the time to go through customer service??

"I have tried 10 times to conform to…"

I have tried 10 times to conform to your text sms registration and every time it denies me, If I can't get this to your satisfaction then I am going to cancel the service

"Very happy with phone service but not texting svc"

Very happy with phone service. Disappointed with difficulty - now seeming impossibility - of setting up texting. Also the video conferencing meeting set up is a bit odd.

"All encompassing converged…"

All encompassing converged communications platform. Every day work tool, super efficient.

"The service is substandard"

The service is substandard. Voice quality is very poor. The delay in forwarding calls is unacceptable. A large percentage of calls never come through. When I tried to cancel my account, I got an endless run around. Their support email inbox was full. Their phone system disconnected me after 1 hour on hold. Their chat system was unresponsive. When I finally chatted with a human and got no resolution, they sent me an incomplete transcript of the conversation. I highly recommend staying away from this company. It's not worth what they charge.

"Price, service, support"

1. tier 2 rep tried to duplicate concerns

"Great service"

Great service. Love it.

"Not Holding My Breath"

I've been trying to log into RC for awhile. I keep waiting for your stupid email to verify the account. Thus far nothing. The email address is correct. Where is your email? Still waiting 🙄🙄🙄