"Great Customer Service Manager Support"

I am very satisfied with our customer services manager, Madeline. She is always available to assist us with our requests, new orders, and system functionality questions. I gave this 5-start score because of the great service I get from Madeline.

The system itself is working fine as expected. No complaints there.

"Christine was very dogged and helpful…"

Christine was very dogged and helpful in solving our issue.

"Ring Central will tell you the truth…"

Ring Central will tell you the truth about your billing and services. That is most important to a small business.

"I want to cancel my service and they…"

I want to cancel my service and they don't answer calls

"There are some calls that come in too…"

There are some calls that come in too late & don´t give us the time to answer. But the quality is very good!

"Feature set but expensive"

Feature set but expensive

"Good in terms of what matters most"

Call quality is generally good, and Ring Central has been very dependable. Those factors matter more than anything else. I'm a one-lawyer law firm with no support staff or co-workers, so I don't use, and can't evaluate, many of the "internal team" functions that Ring Central offers.
Although I have my system set up with the name of my law firm specified as to how my calls are to be displayed for caller ID purposes, people I've called tell me that my calls show up as "Georgetown, CO", which is not my firm's name and is nowhere near my location.

"Consolidates all channels into one…"

Consolidates all channels into one integrated view.

"Wish you had conference call options "

Your product is great for certain things but our firm is old school and attorneys don't want to log in and do things themselves, they want staff to do it. Like conference calls - they want us to dial the phone, get everyone on the line and leave the call. Your product does not allow that option. Not everyone wants to make their own calls in the legal field.

"i was talking to customer service and i…"

i was talking to customer service and i wanted to understand how this works sound pretty good but has soon has i said maybe i should get a home landline they hung up so there you go those shows how this company works that person should be fired