"Neil was very helpful"

Neil was very helpful! This rep is very knowledgeable and sees what others don't. Very much willing to help and beyond what's expected.

"I have been trying to get the campaign…"

I have been trying to get the campaign active for almost a year now and I did everything ring asked for and they still keep dening it or not approving me and I cannot get any assistance

"Meh..."

I have had ring central for several years. The system isn't always easy to setup. Also, updating your contact isn't easy to do - especially if you need to downgrade or switch to monthly service. I will probably switch to a new service during my business' slow season

"Big promises and poor follow through"

2nd UPDATE (July 11) I emailed RingCentral on July 8 - responded directly the campaign rejection email and did not receive a response. Today, I spent 1.5 hours on the phone with someone today who provided completely different information than the representative I spoke to 2 days ago who said everything looked fine. The representative I spoke to today guided me to add and remove language in order to “comply.” The comical part is that much of the removed language is in direct conflict with the federal program that oversees insurance agents, such as myself. It seems RingCentral doesn’t understand nuances of business and is focused on “checking boxes” rather than understanding compliance as it applies across industries. I was instructed to remove language that I share information but, as an insurance agent I MUST share information with a provider and CMS to verify plan eligibility. There are separate compliance forms managed and approved by CMS to ensure this is done appropriately but RingCentral can’t handle that so I needed to remove information.

Not only that but my business ONLY operates off inbound calls, messages, or emails and I do not do any outbound marketing. The only thing I should have had to do in satisfy compliance is ensure opt-out language was included in my text messages. Again, RingCentral has no plan for navigating the nuances of individual business owners. I was forced to create a self-managed website with an intake form just so I could add a privacy policy and checkbox stating I would comply with regulations. Why on Earth do you make someone create a point of non-compliance in order to state they will be compliant? Poor management all around. I will never recommend RingCentral and will tell everyone I can about the lack of integrity, transparency, follow-through and common sense. What a disappointment.

UPDATE (July 11).I called RingCentral and the agent I spoke to confirmed that the most recent TCR rejection was incorrect since the links I shared did, indeed, work properly AND had all necessary compliance information. She also said she would escalate the issue and I should see an update within 24 hours. We are nearly at 48 hours and I’ve neither heard back nor seen my TCR approved. I will have to call them again. This also makes me wonder how many other rejections over the past 5 MONTHS have been inaccurate. Yes, RingCentral replied here but AGAIN has proven their promises are empty, meaningless words. I don’t know what business says, “let us help you” only to reject campaign after campaign for 5 MONTHS. How much business have I lost and how much more will I lose before they actually follow through on their commitment?

Big promises and poor follow through. I switched to RingCentral after Nextiva failed to implement a critical compliance feature. They promised the call recording wouldn’t be an issue and gave me an account rep to contact with issues.

While RingCentral met the call recording promise, there have been issues with registering my phone line for text. They require an EIN even though the IRS states I do not need one at this level of business. Ringcentral requires a website even though I do NO - as in ZERO - marketing or sales text messages. I have paid for a privacy policy, I have created 2 different websites with multiple configurations trying to meet their ambiguous standards to no avail. I have been without text messaging abilities for nearly 6 months.

Customer service is poor as they can’t actually tell what’s needed to register my campaign.

Do NOT move to RingCentral if you value your business, time, money, or sanity.

"Friendly respectful team"

Friendly respectful team, knowledge of software is top notch.

"Easy to work with and accommodating."

Easy to work with and accommodating.

"15 years of great service"

I have used RingCentral off and on since around 2009. I initially started using the fax service which was great. Now that I own my own nonprofit organization, RingCentral was my first choice for the virtual phone service. The app works great and is easy to use. I love having the ability to transfer calls to my staff and send them text messages. I am very pleased with the service and will continue to be a customer!

"Ring Central's "customer service" is…Poor"

Ring Central's "customer service" is about the worst of any company I've dealt with. We had phone service for 3 years and they failed on delivering quality service. We just ended using their fax only service and finally quit because when we had to update our credit card info we were locked out of our account. To open the account, we needed to FAX (not email) the updated card information. Well, how do you fax when your fax service locked you out of your account?? Finally, the customer service number doesn't offer an option for the issue we had leading to 3 calls to try and solve the issue. In the middle of the last call I lost my patience with the poor service and canceled. May I never have to deal with RC again!

"Difficult communications form the start…"

Difficult communications form the start and no longer a customer of your services

"Terrible "

8 weeks later, we still have no resolution for our issue. Poor customer service, they take weeks to return calls. Then, when they do call back, you can sit on the phone with them for hours repeating yourself over and over again.