"Been with RingCentral for over 5 years…"

Been with RingCentral for over 5 years and have nothing but ongoing issues with their service. The support team is awful to deal with and a colossal waste of time as nothing ever seems to get resolved. It you have a TCR issue, don't bother trying to get it resolved. Their internal team will delay for months and then reject your repeated attempts to be able to send text messages from your numbers. After 5 years of being a customer, I've reached my breaking point and finding an alternative for my company.

"Prepare for a life long committment"

if you want to get stuck in an endless loop of paying for a phone service you may not use for the rest of your life then sign up with them! They make it virtually impossible to cancel, and when you are in the "window" to cancel they magically don't process your cancellation payment, say they have no record, and ghost you until you they can auto renew you into another 12 month contract.

"It's been a year and still you guys are…"

It's been a year and still you guys are not activating my messages I might be switching from you guys because my services are being affected

"Low level customer service and cannot cancel plan"

No guidance. I never used the service. When I called to terminate, it was not easy. Then a week after that, onboarding team called to make sure I would know how to use it. It was a weird protocol from RingCentral.

"Reliable service and many expansive options"

Have been using primarily as a business phone and has been a positive experience.

"RongCentral cut off our phones despite the bill having been paid. "

After seven years with RingCentral we had to move our direct debit mandate to a new business account. We told them that we were moving to a new account and had to set up a new direct debit mandate. Somehow, the new direct debit didn’t work as planned.We were contacted urgently by RingVentral to pay the account. We paid the account. The following day RingCentral cut off our dental practice phones. We spent hours calling them but they refused to reinstate the phones. On day four of no phones, I cancelled my patients and spent two hours trying to sort it out. In the end I paid the bill again by credit card and the phones were immediately reinstated. It turns out that their internal systems would not recognise the payment we had already made as it was not paid by credit card or direct debit. So even though we had paid the bill and had never missed paying a bill in the previous seven years, we were left for several days with NO PHONES AT ALL, not because we hadn’t paid the bill, but because of RingCentral’s internal systems.
A dental practice’s phone lines are important to those in pain, people with infections and those who have experienced trauma.
I do not understand why they didn’t talk to us before they cut off the phones? I do not know whether they would cut off hospitals and doctor’s surgeries? I do know they didn’t apologise or show the slightest remorse for their unwarranted actions. If you’re looking for a telecoms partner who will support your business and communicate effectively with you, look elsewhere. I cannot express how disappointed I am in their lack of professionalism.

"The technician was on it and assisted…"

The technician was on it and assisted in getting the change completed.

"Trevor is excellent at what he does!"

Trevor is excellent at what he does!!

I appreciate the communication and always available to help out!

Robert

"Horrible customer service and support"

Horrible customer service and support. We have completed our contract and are leaving. Problems from the start never fixed despite numerous attempts and you never get the same person twice. They get you sucked in and thn you are stuck with THE WORST phone system ever. STAY AWAY AT ALL COSTS!!!!!

"Failure to Cancel Account as Promised"

Following months of no customer support in setting up our account, we canceled renewal. However RingCentral renewed account without honoring first cancelation. When I called in after RingCentral did not honor our original cancelation, RingCentral representative worked with us to re-honor prior cancelation and refund renewal fee. Apparently, RingCentral is too large to communicate within the company even though RingCentral's mission statement would have customers thinking RingCentral is a communications company!