"Great communication"

Great communication, quick response to raised concerns.
Nice and friendly installer.

"Ordered 2 FT 83 filters"

Ordered 2 FT 83 filters. Only one arrived but on contacting the company, the other one was sent out immediately. The support staff were very helpful! A good company to order from.

"Water Filter"

No delay on delevry, product as per requirement

"Great service"

Great service, very helpful

"SHIIIT "

5 jan 2025

had the filter and softners installed by them... found out water was leaking a week later (as it was very tiny drops),when the floor started making weird sounds and water started coming up when stepped upon ...been trying to contact them almost 2 weeks before christmas and still no response. Every time I call them they take my name and says the guy is either on break or is not available to take a call.. Neither has there been a response to my emails...

6 jan 2025

So when my calls are not being picked up what else do i do…

I start my journal here.. called them twice… started at caller no 2 and 6 …and then was send to voice mail…so i guess that , as they know my contact number they will not be picking
up…

Will be posting tomorrow as well..

"Terrible experience"

Terrible experience. When the "technician" arrived to fit a water softener ,it didn't have the correct plug for irish sockets. He then asked me if i had an adapter he could use. I told him to leave as it wasn't good enough.
I cancelled the whole thing the following day. I was then refused my deposit by customer service team. Thankfully they came to their senses and refunded. Terrible company. stay away.

"WORST COMPANY I HAVE EVER DEALT WITH "

Please don't ever deal with this company. There water softener overflowed under our wooden floor which started lifting. I explained this should be the first thing a water softener doesn't do as it's on all day/ night when you're not in or in bed so if this happens you might not see it for a few hours and at that point everything is destroyed.Even though this water softener was serviced regularly and well looked after the company would not stand over their product. Just to add to how bad their product is, we were left waiting 6 weeks for a decision to fix our floors which they decided not to help at all and also were so difficult to get in touch with at all over the phone. The person that can help is a manager but unfortunately for us he was the busiest manager I have ever heard of as he was in meetings nearly every day for 6 weeks every time we called and was useless to be honest in the end. Didn't want to know about problems but happy to sell there faulty products. A month and a half problem that has now destroyed part of our home and no help from the company, I promised that I would try stop them doing it to any other family home so please please please stay away from these cons and go with a different company if you can that actually will help if their product is faulty or you have problems. I dealt with Gavin so if your dealing with him and can actually get him out of a meeting to even speak to you best of luck with it. Worst decision we ever made was to go with these.

"Super fast delivery"

Super fast delivery. Great filter, made a massive difference.

"Shipment Lead Time"

When I prefer to collect the products from the branch, they are ready for collection. If the product is ready for collection at the branch, why does shipment take 10-12 weeks? If it’s in stock, the delivery time should be shorter.

"Fast and excellent service!"

I have dealt with the company few times and I have to say they are on top of things. Very friendly and prompt service. Highly recommend!