"do not go anywhere near this company"

do not go anywhere near this company. just read all the reviews. they had done to me as they have to everyone.
i will find them .!!

"STILL no refund!"

STILL no refund, STILL false promises. They even have the audacity to telephone me and say the refund is being processed! How do these people sleep at night? Do they have the no morals? Do they have no conscience? Shame on them. Taking peoples money and not delivering the goods. DO NOT ORDER FROM THESE FRAUDSTERS.

"Utter rubbish = LuxPad group"

Utter rubbish.
Stock not available, so I cancelled my order. Still awaiting a refund.
AVOID.
Lux Pad group have NO idea on how to run a business.

"horrendous company"

horrendous company
does not deliver goods
does not answer phone
online chat is not active
no way to resolve this so have lost our money

"I would give zero stars if I had the…"

I would give zero stars if I had the option. Placed an order a number of months ago, for delivery end of July. I chased them up last week to confirm all was still on for the delivery date. I was advised everything was good and delivery would be directly from the manufacturer and on time. I received an email the day before delivery stating that the manufacturer did not have any of the items in stock! My issue is not the fact they did not have any in stock but they waited until the last minute to inform me. They offered me an alternative which was completely the wrong colour. They were not sorry about the extreme inconvenience they had caused as the radiator was required for my new kitchen build, which starts in a few days! This company has multiple company names but are all part of the LuxPad group. Do not ever purchase from them as they could not care less about their customers and leaving them in the lurch!!!!!

"Awful company, zero communication, will not use again"

Awful company, advertises next day delivery then books a slot for two weeks time, zero customer service, no replies to any emails, even then the parts were delivered later than advised and not able to track
No explanation for delays even though the website pushes there so called ‘here to help’ morals, do yourself a favour and look elsewhere
Worst company I’ve ever had the misfortune to deal with and will definitely never use again

"Part of LUXPAD group"

Part of LUXPAD group

Placed an order.
On product page - "free next day delivery"
Sent automated email after placing order asking that I request a delivery date. Next date was 2 weeks away.
Cancelled order. 14 days for refund.

There is no "next day delivery" from this site.
False advertising.
Lure people in and then keeping their money for 14 days afte

"Oh how I wish I read these reviews…"

Oh how I wish I read these reviews before spending over £600 on 2 shower enclosures one was very late and not as described, the other just didn’t turn up. Messaged umpteen times but no refund now going through the bank for a charge back. Do yourself a massive favour and shop elsewhere

"don't touch these guys"

don't touch these guys! tried to return a toilet seat worth £200 and blamed me for using bleach! take your money ok but no customer service after that!

"Bought a radiator"

Bought a radiator, took months to be delivered and when my plumber went to fit found it was faulty. As had not told them it was faulty within 48 hours they will not do anything about it. Would not go near them or their associated LUX PAD group in any way. In the end after time and trouble they have sent me a replacement radiator. Maybe the new management is better.