"I also had my doses of issues with…"

I also had my doses of issues with Optiontown with the new taxation system in place and finding available dates to book. I have to pay additional $629 for taxes each time to book flights.
I was able to join the customer service over WhatsApp to get help with the booking at the desired date and they promised to actively working on solutions to improve their service. I hope this helps someone.

"I've been scammed by this company."

I've been scammed by this company.
I bought a "Flight pass" From them for 20 recurring flights for $6000.
I've using half of the flights, and suddenly, half a year later, they're asking for an additional $2300.

It's ridiculous. I've refused and now they're cancelling my flights, and refuse to refund me the money.

So I've lost money on the Flight pass, and now I also have to pay again for the same flights I wanted.

Beware- this company will not honor their commitments, do not give them your money, as they will scam you and not give it back!

"DO NOT USE THIS COMPANY!"

DO NOT USE THIS COMPANY!

I purchased a ticket package from them for 6k. After redeeming my first roundtrip tickets I took the first section of the flight. When I went to return home I noticed they had cancelled my tickets. I tried in vain to contact them and had to buy an extremely expensive one way ticket home. After many attempts to contact them I finally got a response that they put the wrong price on the website and instead of 6k it should have been 32k. That is crazy expensive and I can buy the tickets cheaper from the airline directly. They refuse to give me the tickets unless I pay the difference and they refuse to refund me. Unfortunately since they wont respond anymore and they dont answer their phone I have had to hire a lawyer and will have to sue to get my money back.

DO NOT USE THIS COMPANY

"Nombreux bugs du site mobile qui vous coûte cher en planification, temps et argent"

L'offre paraît de premier abord intéressante mais les nombreux bugs informatiques rendent l'expérience désagréable.
Optiontown se dédouane de tous les bugs, n'attendez pas à voir les conséquences de ces bugs corrigés. Dans fligtpass :
- double paiements pour temps d actualisation lente,
- actualisation des pages bancales (choix des options et synthèse). Vous pouvez passer de tax inclus à sans tax inclus. Toujours reverifier la synthèse x fois à toutes les lignes même si vous modifiez qu'une option tout le reste peut changer.
Dans manager mon flightpass depuis un smartphone : quand vous faites une recherche préalable sur une autre compagnie que celle du flightpass déjà acheté, vous pensez être sur tous les travels zones proposés indifféremment de la compagnie. Vous lisez ensuite les conditions générales de la compagnie de la recherche préalable et une fois le paiement validé, votre flightpass n est pas modifié suivant les conditions termes de la dernière compagnie vu lors du paiement.
Malgré tous ces bugs et leurs conséquences dans vos voyages prévisionnels et vos finances, le service clients refuse de prendre ses responsabilités et donc de satisfaire à votre demande et de vous rembourser. Avec tous ces inconvénients, le préjudices que j'ai subit s'élève à plus de 3000€ dont 1200€ remboursé avec peine et en sortant mes droits consommateur. Pour une autre partie de la somme du préjudices, je vais ouvrir une nouvelle action au près de ma banque et de mon service juridique.
Malheureusement vous êtes plus susceptible de perdre de l'argent et de l'énergie que d'en gagner si vous tombée sur les differents bugs.

"Once again… the fraude continues"

Once again, like almost every week, the reservation platform doesn’t work and I have my money there. I’m pretty sure that the platform will be able to book flights again from the moment that I have already to pay a fee for booking too late. As I mentioned before, it’s more than obvious that this is a fraud company selling a product that either doesn’t exist and doesn’t bring any benefits to the customer. The shame of the story is that we complain to the support line. No one answers no one replies whatsapp and if you complain to the airline , they simply say that I need to talk with OptionTown. It is a mission impossible. Please be extremely careful. Don’t fool yourself on buying this product or you will lose money simple as that. If someone wants proof of what I’m talking, I have screenshots of all conversations with OptionTown all attempts of booking flights. Everything.

"PROBLEM SOLVING"

While I was struggling to purchase a flightpass I received a kind whatsupp from Kelly offering support and she solved ALL my problems and issues! Not only I was able to complete the purchase of my Flightpass but I was able to buy a second one, one straightway after the other! Thank you Kelly A. !

"Complaint on bookings"

I am writing to formally complain about an issue I encountered with my recent purchase from Optiontown. Below are the details of my complaint:

Name: Gnanadhas
Booking Reference:

Booking reference : SKIXXZ
Booking date on 4th May.
Travel date for 1 passenger on 3rd June.

Booking reference : MCQBXE
Booking date on 19th May.
Travel date for 2 passengers on 29/06


I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response. First of all almost 3 months 90% of dates are black out so booking is difficult thru option town but incurring more money on extension as we couldn’t complete the bookings within the stipulated timeframe.
I am requesting to confirm my above bookings urgently. This purchased tickets are invalid it seems this is still not available in the my manage bookings. Travel date is nearer whereas booking is still not confirmed by Optiontown. Please contact me at your earliest convenience to discuss this matter further.

Thank you for your attention to this issue. I look forward to your prompt response.

Sincerely,
Gnanadhas
00968 95612168

"Never seen such a big scam in my life"

Never seen such a big scam in my life. To start with, it took them more than a month before they activate my subscription. Then they didn't adjust the end date. I had to beg for it. Furthermore, flights are not available in my Flight Pass even though I can book them from AirMalta website. Eventually, I could only use 2 tickets out of of my 8 tickets flight pass. It's very shameful.

"They sorted me out diligently"

They sorted me out diligently

"I put the name wrong but they help me…"

I put the name wrong but they help me and fix the problem. Thank you