"Very responsive but with hidden charges"

Very responsive on WhatsApp and also very professional. Their customer service is excellent.

I would only fault them on “hidden” extra charges that pop up out of nowhere. For example they advertise a flight pass that shows an initial payment of xx plus instalments of yyy only to find the initial payment goes up by an extra $1,500 upon checkout!

"Good customer service"

This platform WAS very profitable. I made a lot of savings on my travels thanks to the black out date option. But since the “black out date” option was removed it is no longer really economical.The difference between the price offered by the company and flight pass is almost zero without the black out date option. I hope it will be put back very soon for Comoros. As for customer service, I highly recommend, they listen and find a solution to your problem. Just that sometimes it can take a while to get one online.

"The Helpful online support team by live…"

The Helpful online support team by live chat to solve the booking error issue.

"They somehow stole my email from…"

They somehow stole my email from American Airlines, the only place I use that email, and now bombard me with scamy like emails to sign up. No way would I do any business with this company.

"OPTIONTOWN SCAM COMPANY / Pass for ETHIOPIAN"

Pass 1007XXX661

OPTION TOWN is clearly a scammer company
They attract people with very low price, marketing and after payment we are at their mercy; they can do what they want,

- Do mafia act, block your pass, ask for more money, Increase their hidden fees when they want.
- They pay fake good reviews on the internet or remove bad review
- Update their flight pass rule, term and service without notification in a few second.

For a summary; we buy an unlimited flight pass. When I finish to pay all $37.870, they ask me to pay again $10.000. I refuse so they transform my unlimited pass to a 48 flight pass.

ETHIOPIAN Airlines help me to bring back the unlimited pass so as "punishment".
- Upgrade gradually their hidden fees for booking flight +1833% ($21 to $406)
- Upgrade fees +$50 for change or cancel flight
- No-show: before $200 with rebooking now $250 or $500 and cancellation
- 50 days lost in the one-year subscription with their fake manual verification or create fake technical issue on their application so you can’t book a flight

ET fuel Surcharge was already pay on our $37.000 but in november I refuse to pay ther abusive fees for no show so second punishment they add fake surchage without any announcement.

You don't see this charge on your ET ticket plane.

We was paying $236 for claim a round trip
Now we pay $611

You don't know how much you will pay in that hidden fees and they can update it when they want.

Join us for the class action facebook group "optiontownscam"

"Fraud - Additional costs when you claim your flights"

I bought a flight pass for Ethiopian Airlines and booked three flights. The airline gives a detailed breakdown of the cost - flight, fuel, fees. Recently they have changed the name for fuel from "Service Fee - Carrier-Imposed Fuel" to the shorter word "Surcharges". This did not change the total price because the fuel is still the same amount. Now Option Town claims that these are additional costs referred to in the ToC and I would have to pay the fuel again (EUR 430 by the way). I was struggling with the lads in the call centre and will now take up legal actions. This company is fraud! Be warned!

"A éviter absolument"

A éviter absolument, c'est une arnaque! J'ai acheté un pack de 6vols: quand j'essaye de booker mes vols (que j'ai payés auprès de OptioTown) sur la periode autorisée ("free/no cost"), ils ajoutent des taxes et frais divers !! Au final ça me coûte beaucoup plus cher qu´en achetant directement sur le site de la compagnie !!! Quelle arnaque ...

"Very happy by interaction of costumer…"

Very happy by interaction of costumer service, they are able to help and resolve any problem i have... Thanks

"OT credit issue solved!"

Thank you for solving the transfer of OT credit. You explained in simple practical steps and was immediately responsive on chats.

"Obviously all fake reviews - they don't answer"

Obviously all fake reviews. I tried to contact them calling their 24/7 phone line, both UK and USA, to change the frequent flyer number of a flight pass. The call gets interrupted after 5 minutes of useless waiting time. They don't answer. The contact option on their website doesn't work, it redirects to the same page each time, ending with an error. I called 10 times.
Reading things around, I am planning on asking for a full chargeback if don't get any answer in a couple of days.

UPDATE 1: I got answer through WhatsApp on a number that I found in these reviews, not mentioned on the website. I was able to change the FFP number I needed. They asked me to remove the 1 star review, I will change the rating if I get consistent support if needed. But for now, only updating it to two stars for multiple reasons:

1) The WhatsApp number is not mentioned anywhere in the website, I was able to find it in other reviews
2) Some Facebook comments are clearly fake, and, most important, most reviews on Trustpilot follow strange patterns. Multiple accounts with 2+ reviews all on this platform. Either incentives or fake accounts.
3) calling the supposedly 24/7 phone numbers yields no results, the call is cut after 5 minutes and nobody answers, across 10 different attempts with different numbers, and those are international phone calls
4) the fees for payment methods are not transparent and 44 euro of payment fees are unseen anywhere, and not mentioned during the booking process.
5) the fees for adding a passenger to a flight pass, are not explained and strangely more than what you would expect by comparing the ticket prices with the different options, and do not scale consistently
6) There are LinkedIn accounts without any tie with OptionTown, no profile picture, standard names, that only repost and promote OptionTown content