"By far the worst company to deal with…"

By far the worst company to deal with that take your money then act like they’re doing you a favor they will send you anything in a email just to make to be quiet then they do what ever they want they sent me a email about rebooking my flight and when it was time to rebook no one replied I don’t recommend this to no one by far the worst place to book with

"Avoid this company by any means, its a scam"

This is company is basically a scam, I will tell you my full experience and you can decide yourself.
I did a first attempt to buy a voucher with them, they took the money and the website crashed. I sent an email to their support asking for my money, they indeed refunded me back after a week.

Then I made a second attempt to buy the voucher, this time was a success. I then tried to use my voucher to book a ticket, the write in their website that they process the request and get back to me within 7 days. It has been now more than 20 days and I didn’t receive any response from them. I have sent 5 emails to the support, tried to call them (apparently they put an invalid number) and also tried the live chat option. Basically no response from them!!!
So they just took the money and didn’t give me any service in return

Update: they issued a refund for me. But still, it was a very stressful experience that I don’t recommend anybody to go through

Second update: they tried to reach me out via Whatsapp to convince me to remove the review. Also it seems that they are tying to push on the website itself to remove my review. Would be a shame of Trust Pilot if they did so….

"Avoid this company"

Change of plane on both journeys meant we didn’t sit in the seats we paid extra for, so we emailed our boarding cards proving this, still no refund, as per their terms and conditions , no response from our emails requesting an update, 2 months later nothing, poor customer service, daylight robbery and we can’t do anything about it

"Great staff and very helpful team thank…"

Great staff and very helpful team thank you team Optiontown

"It is the second time that I make use…"

It is the second time that I make use of Optiontown to purchase flight passes. I ran into a problem the second time but after chatting to Victor Morris, he helped me quickly to resolve the issue.

"great communication"

communication

"I like the service"

I like the service. Kelly is so helpfull.
The only problem I can is the payement engin. For more 3 months am not able to pay by card.

"Flight Schedule Change"

For some reason, I couldn't find the booked flight (PAL airline) which I redeemed under my Flight Pass. I was trying to change the date of my flight. I decided to try the customer service chat box. My concern was handled by Roger Williams. He said he will change it from his end. The flight change was completed within a few minutes! It was one of the fastest transactions/requests I experienced.

"Mr Jack Small is really patient and…"

Mr Jack Small is really patient and professional , heartfelt thanks to his wonderful help and assistance. I will always go back to book because of his professional works. Thank you

"Honest and credible"

I was concerned after KQ discontinued their service. But I was systematically and carefully led to an alternative that secured my money. Thank you ever so much.