"DO NOT USE!"

DO NOT USE!! Told car would be delivered in 45 mins at 17:30. Currently 19:41 and no sign of the car. Rude and terrible customer service. Disgusted.

"Like many others today we had to wait…"

Like many others today we had to wait well over an hour to collect our car from Gatwick with no apology or empathy from the staff. They were clearly unable to cope with the demand despite knowing how many cars would be coming in and out. This is meant to be a seamless drop off and collection service which it is not as everyone waiting had long delays at drop off and collection. Do not use this company.

"1hr 40minute wait…no apologies"

1hr 40minute wait…no apologies, just ‘not my fault’…

We were told 45minutes to begin with, then when we followed up on 45minutes we were told ‘10minutes’. Hard to get hold of and clearly not a company to book with.

"Do not use this company"

Do not use. Valet parking is supposed to cut out the hassle. We waited over half an hour for the return of our car yesterday evening at Gatwick 7.4.22. Was told by very rude person when ringing that people make mistakes as the driver was at the North terminal not the South. Other people also waiting over 45 minutes for car to be returned. Use another company!

"Absolutely desperate service"

Absolutely desperate service. An hour an a half wait. Told a bunch of lies about the reason once able to get through on 6th attempt. Hung up on me twice. Told battery flat but saw the driver earlier deliver another car who admitted they were short on drivers - he’d been working 12 hours solid and very weary.

"2 hour wait for collection"

2 hour wait for collection. Manager who answered calls incredibly rude. Stay away.

"No receipt if you ask, email or phone for one."

parking ok. Arriving late and paying £15, ok. Asking for a receipt at the time, no chance. Being sent one by email, no chance. Making two phonecalls for a receipt and still, no chance. Emailing twice, requesting a receipt and still no receipt. Just don't trust them to get anything right. I won't be using them again. Advise you to avoid too.

"By far and away the worst car parking…"

By far and away the worst car parking company at Gatwick, completely disorganised and terrible service. Having called on returning to Gatwick and being told the car would be with us in 25 minutes, we waited over 2 hours before it arrived. Despite trying to call them on numerous occasions they did not pick up the phone and eventually we spoke to one of the drivers and told him we would have no option but to call the police and report the car stolen. As if by magic the car arrived 5 minutes later!
I have nothing positive to say about Skylink Parking and will never use them again, pay the extra that others suppliers charge - it is worth it!

"This company is the worst/scam"

This company is the worst on the market. They put cheap parking prices and they don’t come to pick up your car when you have the appointment. I almost missed my flight. You have to call them at least 20 times… and the response is: 10min sir…10 min. After 1 hour of waiting. And when you come back you’re waiting for 2 hours to pickup your car. Even if you call with 1 hour before. This is a joke. I couldn’t get to work today because of this people. This is ridiculous. This is a company named Enigma- Don’t book with them. Very bad experience.

"Crooks and thieves"

Crooks and thieves. Avoid at all costs

Booked to park and ride. Drove to the site. No one there. Lost 30 minutes plus additional 50 minutes waiting time as they changed arrangement to meeting inside car park and this cost me an extra £13 (car park charge) over and above booking fee. On collection I noticed from photo taken before and after of odometer that they had driven my car for 214 miles! The car was also filthy, radio channel changed. When I got home there was a penalty notice for non payment of Dartford Crossing. They are refusing to reply to me despite the gravity of this issue and I am now reporting them to Trading Standards and to the police given the issue is theft. I also notice that in the 13 months since original booking they have changed their company name at least twice - so it is obvious that this "business" is not legitimate or honest. If you have had similar experiences to me and would like to collaborate to resolve, get in touch through my (the blue one) account.