"A flawless experience was worried about the negative reviews."

I finally found the tracheostomy tube on Medex supply website after I failed to get it international ly shipped from other sites and suppliers for more than 40 days.

I has chosen the fastest delivery option.
Then I added an extra product with customer service on the phone.

I did call customer service for a delivery date and they promised to send me an email and they did say it will ship in 2to3 days.

I received an email 3 days later from the courier service that my package was picked up, I received it 3days later. All is in tact.

+ shopping experience
+ customer service
+ Shipping
+ Packaging
+ Product

PS : in the 3 days between CS email and the shipping I was really worried by the comments on the site. But from my experience it was flawless.

"They substituted without asking some…"

They substituted without asking some products and although they offered to take them back, I would have to pay the shipping and potentially a 15% "restocking" fee - so not worth it. Will go to other places that charge a little more for the products, but deliver the right thing.

"Stay clear"

Status of my order from last month is still "Processing"
Calls go to voice mail. Seems like a scam company to me.

"No product, no customer service"

I placed an order online and received an email asking for a faxed prescription. I got the script faxed and heard nothing. Over a week later, I sent an email regarding the status of my order and got no response. Today (2 weeks after the order) I called. I was waiting for 20 minutes for customer service and got disconnected. I ended up contacting Sales where a nice man informed me that no one is at the office to receive faxes and my order was still on hold; he also stated that customer service was so backed up, they weren't answering calls. TERRIBLE SERVICE!!!

"I've ordered three times and can't complain."

I've ordered three times so far, and I haven't had any issues. I'm also in California, a distance away from their business. My orders were: an oximeter, hand sanitizer, and I'm now waiting for the third, KN95 masks & disinfectant. Like everyone else, I just made an account, added product to cart, and submitted payment, then waited. The shipping time seemed reasonable. Though I wasn't too focused on the shipping time, I just noticed my order arrived, so all was good.

"Poor excuse for a company"

Ordered product from them the "usually ships in 2-3 busineess days. Waited a month and heard NOTHING from them. Spent 20 minutes on phone to get hung up on several times. Sent an email and of course it was someone else fault. Product finally arrived after 6 weeks. Poor quality. NO RESPONSE to requests to return.

"Never received product. Had to file dispute with credit card company to get my money back."

I placed an online order for cleaning supplies in March. My card was charged but I never received the product. After several calls and emails which were not returned, I filed a claim with my credit card company to get my money back. Only after that did they issue a refund in late July. Zero customer service.

"I placed an order on March 11"

I placed an order on March 11, 2020. In April they said it was delayed 4-6 weeks, asked for refund in June with no response. Asked again for refund in July and no response. It’s way past the 4-6 week mark with no response from Medex Supply.

"Ordered from them twice"

Ordered from them twice, one shipment to MO, another to OH. Everything was packaged well, and complete. No delivery delay. Will order again from them. Excellent service.

"Charged my card without authorization"

This company was not supposed to charge my credit card until I approved their shipping charges (which I did not). I requested a refund and was told that I would receive it in "1 to 2 weeks." After two weeks, nothing had changed. I'm now (hopefully) waiting for my bank to fix the situation. Unacceptable, unprofessional behavior for a company.