"Was very worried after reading all the…garden furniture"

Was very worried after reading all the bad reviews ordered a 8 please rattan garden set purchased from wowcher was emailed when dreams received the order, and emailed again when it was despatched with an on or before date, it came on the day, all in tact no damage so all in all a great buy,
Only thing is that they didn’t contact me to confirm delivery luckily I was off on the day but that was down to delivery people,
Only stressed because of all the bad reviews!!

"Shocking company"

Shocking company, complete scam, i ordered through pigsback which i thought was a reliable company but unfortuantly i was wrong, €650 on rattan garden furniture 5 weeks ago and can not get any reply from dreams living. Pigsback sound like they are just in the dark as me as they have no clue where the furniture is but yet i am still down the money. DO NOT USE THIS COMPANY!!!!!!!!!!

"Awful company."

Awful company.. same experience as many people on here.. has anyone who ordered their garden furniture actually get it after all the hassle

"No communication"

No communication, don’t call back when I left a message? Just turned up with the delivery without any call !

"This has got to be the worst company I…"

This has got to be the worst company I have ever had the misfortune of dealing with. 1) They never answer the phone. 2) they never respond to emails. 3) Any information that you do get from them is totally incorrect. Last week I received half of my furniture which was delivered a month late. God only knows where the rest of it is as I have not been able to get hold of anyone to find out.. I'm absolutely astonished that in this day and age a company can would even consider working like this. The very least I would have expected is a call or email to say that they were only delivering half of my order. STAY AWAY FROM THIS COMPANY THEY ARE RUBBISH.

"€600 down and still no item - stay away"

I purchased an 8 seater Yakoe Monaco rattan sofa set and a rain cover off Pigsback on 30th March.
Never received it so I got in touch via Pigsback to see where it was. Initially someone called Keo just kept copying the same response that it will be chased up and they will get back...which they never did.
Unfortunately this is the point that I came across Trust Pilot reviews and my heart sank.
I had to resort to contacting their other company, Furniture Maxi via Instagram as they seemed to be good at getting back to queries.
They did put me in touch with someone called Zoe that was, at the time, very helpful and I seemed slightly hopeful.
Keo basically lied and said that my furniture was on the way and Zoe was upfront and told me that it actually wasn’t in stock, they were waiting delivery and it would be out the following week.
Also, when it did come in stock my raincover wasn’t so she asked if I was happy to wait 2 weeks on that...I was more than happy to because I was trusting everything else was on the way.
I was told about the fire, however I know that I purchased my stuff after the incident so I was sold something that didn’t even exist.
Anyway...yet again my item didn’t turn up. I asked Zoe what was going on as I hadn’t heard from their courier Countrywide.
She sent me tracking but I had to email someone instead of just checking online.
When Countrywide finally got back they told me that tracking number isn’t belonging to something they have.
I emailed them back and found out that Dreams Living had requested for the deliveries to be taken back to them and Dreams Living still have the freight.
Obviously this panicked me and when I emailed Zoe she was out of office.
I then emailed Sherry and Kurt as directed by Zoe’s auto reply asking what was going on.
Sherry finally got back and after explaining what I had experienced so far she basically confirmed that they don’t use Countrywide at the moment as a courier and they are awaiting other arrangements.
LITERALLY that was it. Nobody informed me of this I had to find it out myself.
I asked when can I expect this to be sorted and of course I’ve heard nothing and now it’s the weekend, rolling the issue over to another week.
How annoying knowing it was on it’s way and got taken back to the warehouse?! I paid for delivery so how can there be no courier?
Not far off 2 months I have been waiting on this. I’ve been very reasonable to wait as long as I have and didn’t request a refund I was happy to see if it would arrive when it came in stock.
However this weekend I have sourced another furniture set and unfortunately I’ll be getting the ball rolling for a refund first thing Monday morning.
Absolute disgrace. I’m just gutted I read trust pilot so late. I just thought they would be a reliable company as they were on Pigsback.
So over €600 almost down the drain...now I’m dreading the refund process but I have had enough.
Don’t use them there is similar stock from reliable companies use them instead.
****UPDATE****
Just to let other customers that are in the same boat know that a refund process isn’t that stressful.
I already have my refund back...Dreams Living aren’t to thank for that still to this day they are ignoring me. So don’t wait around just get on to your bank for a charge back.
Pigsback eventually allowed the refund anyway.
Also funny thing was after refund was authorised I had an email explaining the fire again and apologising. They told me Palletways has now been sercured as the new courier and had already left the Thursday before...no tracking number.
I called Palletways myself and they told me I was the 3rd person to call and see if they had my order...they had nobodies order because DL was lying yet again.
SO glad to be rid of this company. I have told Pigsback not to use them as apparently they do review companies and remove them if they are bad. Let’s hope other voucher sites follow suit!

"Please dont use this company!!"

Please dont use this company!!! Ordered a rattan garden set.. received 2 items over a week ago and no correspondence regarding the last item, received a call today to say the distribution company have lost it which they havent and they would resend me another one only to be told it would take over 4 weeks.(as there latest stock didnt pass quality control). they demanded all items be repackaged if returning and I discarded all packaging last week. Disgustinging company and I beg everyone not to use them.

"Lie after Lie"

Wish I had looked at these reviews before ordering! A month later still waiting on my order I have been told multiple lies by both this company and wowcher, colour out of stock, no stock left, a delay in shipping and finally by wowcher that there was a fire in their warehouse. Requested a refund which i am still waiting on! Would never order from either company again!

"Terrible..."

Terrible.... wish I had seen some of the reviews sooner, still chasing half of my delivery after a month of order.
Wowcher have been useless and will not purchase from dreams living or wowcher AGAIN!
I would not recommend at all

"Much better service than I expected"

Much better service than I expected reading these reviews . The furniture is great , good quality and not terrible to put together . Only slight downside was the communication re delivery . There wasn’t any and furniture just turned up so very lucky I was at home .