"Do not buy from this company"

Do not buy from this company. Save your money.
I’ve bought a sofa 2 weeks ago it’s came damaged, you can feel frame snapped inside and material all ripped underneath.
I’ve email them, I’m getting stupid replies back, about needing photos. How do you take a photo of what I assume is a snapped frame? Tear open material!? I can’t even sit on it.
I feel like I’m talking to a 12yr old over emails who talk no sense.
They aren’t very helpful atall.
Now I’m stuck with a broken sofa I can’t sit on :(
Not genuine atall.

"Bought a sofa and was promised delivery…"

Bought a sofa and was promised delivery within 2 weeks. Got notification from Panther Logistics to expect delivery in two days, then a reminder one day later and on the day got a cancellation notice. Then got a message to ring Panther who said they denied sending a text to cancel and said they attempted delivery. They wont redeliver without the Company approving. Have sent 4 emails to Company to try and get it resolved but to no avail. They even replied to one of my emails saying they never received my complaint...which was in the email they replied to! Fawlty Towers of Retailing.... Very disappointed customer.

"I bought some outdoor furniture from…"

I bought some outdoor furniture from these via wowcher, it was delivered, after a short wait. I purchased the furniture covers and I’ve not had them 6 months and they started to fray, I emailed the company several times, but all you get is sorry we can’t help as they are only covered for 6months? Would not recommend this company, the furniture covers should last longer than 6months, sent recorded letter and still no reply.

"Very slow customer service"

Ordered garden furniture but only two of three boxes delivered.

They only operate a web/email customer service and only respond to one mail per day.

I was told on three separate occasions the third box was with the courier and provided a tracking number only for the box to never arrive and the delivery company informing me that Dreams had never handed the box over.

The missing box was finally delivered over a month later.

Once everything arrived and unboxed all was in good condition and easy to assemble.

Lessons learnt:

Check reviews first before ordering.

Don't believe you are protected by PayPal when using Wowcher. Once you exchange the voucher your contract is with the supplier not Wowcher.

"Received my Ratten furniture one piece…"

Received my Ratten furniture one piece wrong emailed said it would be delivered 3-5 days unfortunately it was a weekend then a bank holiday. Emailed again responded within 6 hours got courier and code took 2 days now it's here. I think good service. Also like to thank Naz. For keeping me update would use again

"AVIOD AVOID AVOID"

Avoid this company at all costs. I am in the process of trying to get my money back for them failing to deliver garden furniture costing nearly £700, I have had lots of excuses but no refund, when they do reply to emails they are never signed.
I will be taking legal action against them and putting a complaint to trading standards this company should not be allowed to trade.
Had to give them 1 star in order to warn others to STAR CLEAR

"Ordered through Amazon 7/7/21"

Ordered through Amazon 7/7/21. delivery promised 13 - 15/7/21. Given tracking details through a firm called arrowXl. ArrowX contacted us and agreed a delivery date for the 15/07/21. Text received on the 15/07/21 unable to deliver stock sent to the wrong depot (lies) they would rearrange delivery. We have contacted arrowxl several times and they are just obstructive. Finally we find that they have not received the goods from dream living. (they seem to have a connection with them in some way.) Unable to contact Dream living. Amazon seem to be of the opinion that The goods are being delivered. It seems like one almighty scam. Collusion between Arrowxl and Dream living to get the payment. And I have to wait. Will be in touch with Amazon today to try and get it resolved.

"Well where to start......."

Well where to start.......
Any one coming here for a review prior to purchase please listen... This is hands down one of the worse Companies I have had the misfortune of spending 1000.00 with.
Ordered 18 April with a 4 week delivery for an event in June.. Paid 1000.00 money taken instantly.
No updates near the delivery date until I emailed and was fed lie after lie until it was delivered yesterday 28 June !!!! Even though the website mid wait changed the delivery to 3-5 Days. When i asked why it couldn't be resent within the 3-5 Days no response.
Furniture Maxi or Dreams Living as its also known is just a reseller who have no control over delivery from the manufacturer. Heed my advise and buy from another Company. Trust me it will be worth it.

"SHOCKING, DO NOT USE"

SHOCKING! DO NOT USE THIS TERRIBLE COMPANY! No respect of what they state on their own website and just do what they want. I wish I had listened to previous reviews. DO NOT ORDER FROM THESE COWBOYS!

"AWFUL AWFUL AWFUL"

This company is awful to deal with and has no respect for customers whatsoever. The products they sell are sub standard.