"Prepaid for luxury suv private they…"

Prepaid for luxury suv private they sent a Prius tiny car would not work for me and they refused to send larger transport so it cost me an additional 100 dollars from different company and no refund !! Rip off stay away , lies lies

"Shuttle Service no show"

Used this service in Montego Bay Jamaica. Terrible customer service. On my return trip from the resort to the hotel the shuttle never showed up. Waited 40min after my scheduled pick up. Called customer services 3 times to ask ETA. They couldn't even locate the driver.
Don't use this service.

"Terrible service"

Terrible service! I booked twice days in advance.the first pick up was for my 80+ year old parents, the service was over an hour late!
The second booking was for my partner and kids and the driver didn't show up, had to wait over an hour and then get another random taxi which cost us a fortune!!!!! They are all scammers! Do not use this company!

"Satisfactory transportation experience!"

We had a great experience with Shuttle Central to and from our resort and the Cancun airport. Drivers were on time, kind, and tried to make us comfortable by asking for our A/C preferences and conversating with us in the best English they knew. They were focused on the road which is a necessity because the driving in Mexico is unique- not very many signs or lights and a lot more of guessing and anticipating drivers' next moves. So I highly recommend not renting a car and instead using a transportation service that hires people who actually knows the roads and how to maneuver through them. I see in the comments that others had troubles in that their drivers either arrived late or did not arrive at all, but both of our drivers arrived and were on-time. The company gave me text, email, and app updates for my appointment times and allowed me to put in any necessary information (like how many passengers, etc.) over the app. The drivers loaded all of our belongings and kindly served us. I did feel like some of their driving decisions were a bit risky, but that is probably because I do not understand the driving etiquettes of the country. In any case, our experience was very smooth and we would use Shuttle Central again for our transportation needs.

"The worst"

The worst. No shuttle. No help from staff. Had to pay triple for a cab. After giving Shuttle Central my fee.Refund???? Hah, U suck trump balls.

"Terrible customer service"

Terrible customer service! I had a private transfer booked through them from my hotel to Punta Cana airport. I was waiting out the front of the hotel lobby 15 minutes before my scheduled collection and the driver didn't show. When I contacted them to find out where my driver was, I was told that I didn't show! They were totally disinterested in sorting the problem and just kept telling me I didn't show, so I ended up having to sort out alternative transport at extra expense. Given how unresponsive they were at establishing where my driver was, I can imagine getting a refund is going to be an easy task.

"Good service, good price"

I used Shuttle Central for my transportation from Punta Cana airport to the resort and back. No problems at all, reasonable price, highly recommended

"Poor communication"

They ask for more information, i send it by email as requested, they do nothing but ask e for the same information again, so far their management is rubbish. I booked a return trip and the airport pick up was fin and nice driver. My return to the airport is in 2 days and they still have my pick up time the same as my flight time. Grrrrrrrr

"Never picked us up and won't refund. Not an actual business"

Run from this company. The driver never picked us up for our ride to airport. After hanging up on me 3 times they told me get a taxi, keep the receipt and we will reimburse you and then hung up on me again. Never mind how stressful it was grabbing a taxi on short notice and praying we would not miss our flight. Now with receipt and screen shots of outgoing calls to them and messages on messenger submitted to them they are refusing to reimburse us for the taxi. Also, this does not appear to be a business with actual employees. It appears to be a very poorly run lyft or uber service where they just call around to local drivers and see if they can get someone to pick you up.

"We booked a private transfer with…Holiday Extras"

We booked a private transfer with Holiday Extras with this company. On the booking receipt it states that they will wait up to 120 mins for you. Our flight was delayed 60 mins and after collecting luggage proceeded to pick up point. We spent 20 mins looking for a rep with great difficulty then when found her to be told they had left because our flight was late, By this time we still hadn’t reached the 120 mins. After a lot of unsuccessful dialogue we were told we would have to make our own arrangements there was nothing the rep could do. After a 10 hr flight, standing in the blazing Mexico sun while this was going on we then had to fork out a 120 dollars for a taxi, Our return trip they picked us up five and a half hrs prior to our flight - the journey to airport taking 45 mins. The whole point of private transfers is suppose to be stress free - this was a complete shambles. Surely with the resources out there they could track flights - never again