"Worst experience"

Worst experience. Went to Jamaica private shuttle was supposed to pick us up never picked us up had to take a private taxi which cost $200 called the company the person told me to put a claim I did everytime I call to see the Statius they tell me they will call me and never do. Expedia was told not to call them about this anymore worst company do not book thru them or else you will be left at the resort and have to pay another fee

"I took a private booking from the…"

I took a private booking from the airport to PDC and the driver was courteous and reliable. He drove safely and was still able to get me to my hotel and back to the airport quickly. The vehicle was clean and comfortable and I will use this service again on my next trip.

"Worst experience!!"

My mom and me were traveling alone in Huatulco Mexico. That's why we wanted to book a "safe transfer" in advance. We wanted a shared bus, however when they picked us up it was a private car and they didn't infored us in advance, which car, the plates nor the name of the driver (as all the others companies I have booked do). So we tried to contact them by what's app and they didn't know which car nor the driver so we decided to go down the car and it had child lock so obviously we were very scared and we told the people of the airport Parking not to let the car go out, that we wanted to go out of the car. The driver was rude so also that didn't helped for us to feel safe. At the end we had to book a taxi at the airport and they didn't want to reimbursed us because they said the trip was made.

"Jamaica shuttle central"

Was in Jamaica long wait from airport, almost taken to wrong place after waiting that long, then when it was time for a pickup wouldn’t drive up to get me, had me walk down. To security with all my luggage. Almost missed my flight back because of the poor communication between driver and dispatch and all the stops along the way. Had to run through airport cause flight was boarding. Will do private transfer from now on. 2nd time this has happened.

"Used them from Punta Cana airport to…"

Used them from Punta Cana airport to our hotel, excellent service, friendly and clean cars, would use them again. Reasonable priced.

"Used them a few times and never any…"

Used them a few times and never any issues. They are always early to pick me up, shuttles are clean and the drivers are friendly.

"Our service was great overall"

Our service was great overall. We were picked up early for our departure in a luxury sedan even though we opted for a SUV which was totally fine with me. The only issue I had was when we landed and came out of the airport we had to wait about 15mins for our driver. Driver was pleasant and got us there very fast both times.

"As close to a scam as you can get"

On 3/28/22, we arrived at the airport on time and due to an incident inside the airport, we were not allowed to get off the plane for almost 2 hours. I emailed the company from their own email link at 3:14 PM. After we were finally allowed to get off the plane and clear Immigration and Customs, we immediately went outside and learned that the driver left and sent a message at 4:02 PM saying we were a no show. Gabriel from Red Sails showed me the message. This is almost an hour AFTER I emailed to tell them we were stuck on the plane and we had no idea what was happening.

The driver and company knew what was happening, or SHOULD have known. I had to secure alternate transportation to get to our resort (an additional $100) and they ignored Gabriel's calls several times, I was standing next to him as he was trying to call the company.

This is HORRIBLE customer service. It's as close to a scam as I can think of. DO NOT book this company.

"We were late off the plane but ladies…"

We were late off the plane but ladies at desk made us very welcome, even walked us out as we waited. Driver both ways super friendly and have no hesitation using again. Reading reviews just now I am wondering if it’s a location thing but in Montego Bay man they are Jaimaizing man 😃🏝

"Horrible experience"

This is the worst shuttle service in Cancun. I reserved a round trip taxi from Cancun airport to the resort and the driver never showed up so I was left stranded. We were a party of eight with four children. They wouldn’t refund me the money either. I ended up paying triple the amount on top of what I lost with shuttle central. Even the other taxi we ended up taking, the driver said that your company is known to do that.