"Hotel was nice but location and restaurant let’s it down"

Hotel was nice very clean and staff helpful and friendly. The girls at the pool bar were great, Abdul in the restaurant very helpful. The ladies and treatments in the spa were amazing !
However, the location and restaurant lets the hotel down. Seeing previous reviews, we asked for a quiet room which we were told they had allocated us. Yes it was away from the nightclub, but it was next to the road where everyone comes out of the club and a motorbike parking area, so the early hours noise was awful. Coupled with the noisy tiled corridors we were woken up early every morning by the cleaners trolleys and noise from cleaning the floors. The cleaners come into the rooms early and take away the towels even if they were clean and didn’t return them until late afternoon when we wanted showers and then kept only leaving two when there was three of us ! I had to call housekeeping most days for towels.
The restaurant is a disaster ! So busy ! not enough tables, plates, glasses and most were chipped. No labels on food so as a vegetarian it was a battle every evening to fathom what I could eat. When asking staff they either didn’t know or just pointed to the salad , which always had meat or fish in anyway. I spoke to both the restaurant manager and chef to explain that vegetarians needed more than carrots and potatoes and suggested meals with beans, lentils and nuts for protein etc. and to keep the salads vegetarian. they said they would take that and the labelling on board but they didn’t and I just kept being offered tomatoes pizza from the kitchen.
Drinks at the pool bar were very expensive , more than double of prices at restaurants just outside the hotel.

"Excellent stay in Argana "

Went last year in December with friends . Excellent hotel. Manager was great with us and so were all the staff. The food , breakfast and evening , was great and the hotel was very clean and tidy . Had a great stay ..will be going back soon.

"The staff here made the experience…"

The staff here made the experience great. A special shout out to Mr Adil the manager who made us feel extra comfortable. We had an issue outside of the hotel and he helped us and reassured us and made us feel less stressed. He did his best to solve the problem and fixed it for us. The food and restaurant inside the hotel was one of the best I’ve ever had. It is worth having an inclusive package as the breakfast and dinner we had was amazing with so much variety. The restaurant workers were really friendly and hospitable. I would definitely return to this hotel. Also the location is great and plenty of shops in walking distance as well as a shop to exchange money. The hotel offers excursions at the best price compared to other people.

"Yes lovely hotel and food bar bass noise from rear of hotel till early morning dailt like 5 or six ..ridiculous bass noise"

Yes lovely hotel, lovely food and great staff that helped bar one. Because i wouldn't / couldn't change the room due to lack of energy and sleep laid into me.

How ridiculous. A person of power of course, with no brains, or customer service nous


However the other receptionist Souk made all the difference and made it very right. Thank you. A pleasurable experience Souk

The food very very good. The room was great too bar the fans so noisy in bathroom and outside room. Managed to sleep by force. Lost four days sleep pr more. The beach around 15 to 20 mins once you find the short cuts up a hill to get back. Hawkers all around, dont engage politely, the people from deep africa probably in hardships.

There is a hotel at the rear that makes alot of bass noise irritatingly in the early hours, (causing bad sleep that should have not been part of the experience, so choose carefully etc ) till for or five and six thats ridiculous.

They offered to change rooms but the fan noise was the same but i had the birds in the morning they room didnt have much to offer.

Do take a kettle, my friends said they promised a kettle that never arrived. But id say all in all food teas and everything is in plentiful. You probably wont need it.

Morrocoans are nice people of being helpful and also pleasant. However dont get engaged by initial conversations, of hello where u from... from hawkers et others who persist. The market i visited El Souk hid was enticing and very compelling, i visited most days for curiosity and buying stuff. Brilliant all in all and will be going again.

I will ensure that i will try for Agadia again.

"When I booked the hotel"

When I booked the hotel, it was deferent price and then when I went to the hotel and the hotel reception took extra money from me and a woman was also very bad attitude very bad experience this time never use again hotel argana they charge me extra £130

"Dejligt hotel med et smilende og…"

Dejligt hotel med et smilende og servicemindet personale.

Vi ankom til Agadir d. 28 Dec. 2024 uden de store forventninger til Marokko. Vi har rejst verden rundt og oplevet mange ting, og trængte denne gang til lidt sol og nye eventyr.

Argana Hotel er et dejligt lille “resort” hvor servicen er i top. Værelserne var fine rene, dog ikke så store til 2 voksne og 2 børn, men det gik fint alligevel. Vi bookede bevist et værelse væk fra poolen med kig mod vandet og en flot solnedgang. Vi var fra andre anmeldelse blevet advaret om støj fra poolen, så derfor valgte vi modsat side. Det var vi rigtige glade for.

Maden er god og varieret. Hotellet tilbyder en masse udflugter, hvilket vi har benyttet hver dag. Alt for reception til fjerner og rengøring kommer med et smil hver evige eneste dag, hvilket var en fornøjelse.
Vi skulle fejre nytår med gallamiddag på hotellet, men pga. små børn måtte vi droppe det pga. det sene tidspunkt på aftenen.

En dejligt sted som kan anbefales. Rejser I i december Januar, så husk varmt tøj. Det er koldt om morgenen og om aftenen. Så snart solen er fremme, så er der dejligt varmt.

"Great staff and SPA"

Great staff, starting from the pick up from the Airport, about which Meryem contact us well in advance. On front desk Mariam was very polite, friendly and helpful. It was our first time visit to Morocco and we had a lot of questions, which Mariam patiently answered. Her recommendation for Hammam and massage at the hotel’s Spa turned out highlight of the trip. Maria from the Spa was incredible. Entire staff was very polite and accommodating, as this was our first experience of Hammam. The manager of the Spa met us as well to ensure our satisfaction. We strongly recommend the Spa at the hotel and Mariam will help you to choose the best procedures.
The rooms were nice, with very beautiful sea view from the balcony. Air-condition worked well and wasn’t noisy. Overall, the room was clean and only issue was missing towels and pillow cases, which the room attendant provided later.
We used the restaurant for lunch and dinner on the first day. It’s a buffet style with different country’s type of food for each day (we had French cuisine, in the other days is Moroccan, Italian, German as far as I remember). The food was excellent, nut on the rest of the days we had meals on the tours, so we didn’t use the restaurant. The breakfast was very good with plenty of choices, however at some times is getting over crowded and line is forming for most popular selections.

On the negative side - The wifi needs improvement. Also a kettle or coffee machine will be nice in the room

"Has good and bad points"

We liked the location of the hotel. It was easy to walk to the cable car, beach and Souk market from there. The food was good and staff polite. They have a reserved area on the beach for Argana guests known as location 12. We used this every day.

We didn't like our room as window was directly above a 6 lane motorway so we never got a good night's sleep.

The hot water was regulary turned off and only works some of the day. It literally turned off when washing my hair

The tourist tax payable on arrival is cash only. They wont give you room key unless you pay up front. Should have been 2.5 euros per night per person. As I only had uk pounds I paid in sterling which did me out of £12 as they used the same Euro rate. They pointed to cash machine next to desk but my card wouldn't work in that one (did at proper bank)

We did enjoy overall stay but for the traffic noise alone, which I found incredibly stressful. I would rather stay elsewhere

"Ancient 'Moroccan style' rooms "

Upon arrival, we did not receive the correct rooms, so we were put into ancient 'Moroccan style' rooms with a broken door lock and substandard fixtures and fittings. The rooms did not match the original booking.com description or photos. We had to sleep in that room for one night until we complained, after which we were moved to the correct room. Therefore, I would like to seek a refund for one night. The same situation occurred for the rest of my extended family. So far, all attempts to engage with the hotel customer service department have been met with silence, and the complaint remains pending.

"Highly not recommended NIGHTMARE"

I have never left a bad review in my life. But here I just couldn't resist it. I am extremely disappointed that I have been misleaded. The reviews on booking.com and agoda.com are not realistic. In this hotel payment method by card does not exist, we are in the 21st century and it is four stars hotel. The room they provided to us was on the Ground floor and when you open the door to the outside terrace what you can see...? construction workers every day, noise, dust and etc. I had specifically requested a quiet room upon my booking! During the day the workers was to noisy , during the night from the neighbouring hotels/disco clubs loud music until 2:00am. NIGHTMARE!!! For the entire period of stay, we had only few times our room cleaned. Almost every day we didn't have hot water, we ask the reception every day to resolve this issue, after waiting one hour they send handyman who is temporary resolve the problem and the next day same procedure !!! We bathed everyday with lukewarm water. WI-FI is terrible, if you are lucky you can use it after 22:00 hours, because during the rest of the time not even a single site can be open. In the evening I often saw cockroaches in the bathroom. There are signs at the entrance to it does not import anything like food, drinks to me this is absurd. The prices at the pool are 2 or 3 times higher than those at the beach, it's not bad, but at least you have to pay for service, but it is not available at the pool, we waited for our drinks about 50 minutes until we took it ourselves. The staff does not speak English except at the reception, communication is quite difficult. Sometimes times they were even rude .Overall our experience was a nightmare, the only thing that worked was the breakfast but after seeing the cockroaches and our room was over the kitchen we decide to stop using completely the service at the hotel !!!