"Great customer service"

Great customer service

"Amazing!"

Amazing help from Administrative team and amazing quality items. Always have great deals too!

"Great quality "

Great quality items. Have several pairs of leggings and tops. Easy to skip membership.
Fast delivery and easy returns.

"Words of warning"

A while ago I ordered a product and paid with cash (an additional purchase not a member credit), unfortunately I had to return them and was offered store credit. Liking the quality of their clothing I wasn't that fussed because I knew I would return to buy something at some point.

I recently found some great products in their members sale and added them all to my basket. To my surprise the sale was removed due to my store credit (almost as if it was a promo code). I contacted customer service who informed me you can only use store credit on full price items.

Any other store would credit a gift card with the amount and let you spend it on whatever you choose. Not Fabletics though... they treat store credit as a promotional code that can't be used with any other offer/sale. As you can see from their response below this review. (kind of proving my point 😂)

I understand customer service have a really rubbish job because there are so many flaws in the Fabletics system but my experience has been very cold with an air of "sucks to be you", "there's nothing we can do" attitude.

Now I'm in the position to have to buy something full price simply so I don't lose my money in their system.

Always demand a full refund to your payment card when returning something purchased as extra.

"Clicked a link in instagram"

Updated 3 months in - been through 2 lots of 2 x leggings and yet to find something suitable, latest return now refunded and ended membership. Luckily I remembered to SKIP at the beginning of each month, so not charged. (Again not straight-forward, click skip think you’ve skipped but offers come up, so you have to scroll to bottom to actually skip, ie. Click twice - very sneaky) Very little alternative to plain colours, little patterns, very poor choice in short length and my size - nothing fit properly for me that arrived, one having sewed stripes which ran right behind my knees making very uncomfortable.
Had to go through chat to end the membership and got very annoyed with the multiple offers to try & get me to stay, despite advising I didn’t want sales patter & wanted to cancel still got 3 messages with credit offers etc. to stay. Poor experience for me personally.


Original: Clicked a link in instagram - offer also detailed free delivery in first hour - but no charged delivery. Boost leggings viewed in insta not available in my size, in fact struggled to find 2 pairs in my size I liked. Very few patterns available. Will wait and see if comfortable and breathable but not impressed with limited choice so far

"Change model is Fab but an update cart would be FableticLY Fab."

Great that I can change the model and view sizes. I would love to see a feature to update the shopping cart. I usually like to search bundles and take time to swap my choices. I keep in mind what I already have and would like to "update" rather than have to add a new order (pay with VIP Member).

"Extremely frustrating user experience "

Your PDPs are very often not able to be viewed, meaning a customer cannot add a product to basket easily. This issue happens frequently and isn't a one off.

At check out, there were numerous issues with adding a new card and if I didn't really need the items I was purchasing/wanted to use up my credits, I'd have certainly bounced from the site and wouldn't return again as it is so frustrating.

"Really nice experience"

Really nice experience. Love all the different styles and different impacts

"Fabletics are amazing"

Fabletics are amazing, I won’t wear anything else!!!

"Great experience"

Great experience