"Unnecessary stress."

We were given mis-information on some of the operating procedures for our new motor home, which resulted in a very stressful and non-enjoyable first night. We were also given a power lead which had reverse polarity and had obviously not been tested as suitable for the van. This exaggerated some of the (non) operational issues. We returned to the Service Centre the next morning and all these issues were addressed, explained and corrected quickly and professionally be a different member of staff.

We found all staff very pleasant however training needs to be more complete on handover. Maybe typed instructions on basic operations could be of use to future buyers.

"so well looked after…"

I have felt so well looked after by the staff. as with any secondhand van there were a few teething problems but I met only smiles and utter willingness to solve the issues promptly and under warranty. excellent service.

"Excellent Service"

Very pleased with our motorhome and the helpful service we received.

"I received polite helpful service on my …"

I received polite helpful service on my initial contact over the telephone and was well looked after at the sales depot before during and after purchase. On pick up day accommodatiuon was provided at a local campsite for the night, before I returned home the next day. Very good introduction to Motorhome and its various services before I went to camp site, and my follow up queries the next day before returning home were satisfactorily dealt with. I am very pleased with my purchase and would certainly recommend this company and its personnel to others as the service is excellent.

"Great hospitality and patience"

Great hospitality and patience

"I exchanged my 18 year old Hymer 2.8 …"

I exchanged my 18 year old Hymer 2.8 diesel for another 6 year old Hymer which was euro 5 compatible for visiting towns and cities in Europe.
I received a fair deal for the exchange and am very pleased with the new Hymer. Nothing was any trouble for the extra work I needed to be carried out on the new vehicle, Both Ian and Hannah the After Sales team at Durston was very professional and helpful at all times. I have no hesitation about recommending SMC to anyone looking to purchase a motorhome there.

"Very good service"

Very good service, Very pleased with Motorhome would like to thank
staff at Somerset Motorhomes

"Very patient and helpful"

Very patient and hrlpful

"Excellent company"

Excellent company , helpful, considerate trustworthy and more important a quick response when I had a problem, known the owner many years .

"Excellent service"

This is the second purchase we have made from somerset Motorhomes and we would definitely recommend them, the service before purchase and after is second to none.
They really do go out of their way to make everything just perfect.