"Warranty useless- customer service non existent "

I purchased a copper kitchen tap in December of last year. The tap developed a patch at the front which I noticed had started changing- it was no longer brushed- the surface had started peeling away. Went back to Tapsuk. They said they couldn’t help as the tap was over 6 months old, but they would contact the manufacturer, the tap has a 10 year warranty, and as soon as they hear back they would let me know. They seem to blame chemical splashback - they said they had no problems with this tap - with the exception of taps that had suffered chemical splash back. There has been no chemical splash back. I did not hear back - called them back (after 2 weeks) firstly they told me they needed more information- then they changed this to the email had gone to the wrong email address, but now they didn’t need more information!!! I know that I am being fobbed off - the 10 year warranty means nothing, and the customer service is non existent. The instant chat doesn’t work properly either. Please avoid this company

"Very satisfied."

Slight delay as out of stock but kept me informed throughout. When they received it I received it the next day. The part was good quality and fitted perfectly. Would definitely use again. Very satisfied.

"the delivery was good and love the…"

the delivery was good and love the product!

"Speedy delivery"

Speedy delivery, high quality and a good price.

"Excellent Firm"

First class service. No complaints at all!

"Quick service"

Quick service - would recommend.

"AMAZING CUSTOMER SERVICE "

I had a issue with a item, and Fia at customer services was amazing.
This is the type of customer service that leaves me confident and trusting that in a world where good service is often lacking at times, that if you do have a problem then this company is 1st class in dealing with it, keeping you informed. This lady was absolutely amazing. And went above and beyond any expectations in dealing with the issue. WELL DONE TAPS for having such a wonderful member of staff....

"Nice tiles and prompt delivery"

Nice tiles and prompt delivery

"Good "

Good communication. Arrived on time and we really like the taps. Haven’t yet installed and used them.

"Taps arrived on time"

Taps arrived on time. They are lovely and look amazing on the sink.