"great response from a great team"

I have always had a great response from UF customer service. We got overcharged by mistake yesterday and as the receipt is emailed it is not easy to check at pOS. We sent through the evidence, no hassle and the refund was processed, I am very grateful. I love this shop for all my football needs

"Placed an online order and going on 10…"

Placed an online order and going on 10 days now for the order to be fulfilled. No feedback or communication

"Worst service. Questioning if boots are genuine. "

I purchased a $420 limited addition pair of pro level adidas football boots in February for my son who is currently training in Italy. We shipped them to him and within 3 weeks the bottom sole started to detach from the boots. By the 4th week the stud plates had completely cracked and detached from the front of each boot. I sent a video & over 10 photos of the damage and requested a refund as he always wears this style of boot and they did not appear to be genuine Adidas. Their response was that we would only receive a refund if I spent my time getting scissors and cutting each boot up into pieces so that they definitely couldn’t be worn again and then send them more photos of it. Even though the stud plates were completely broken on both boots and unable to be repaired. The stupidity of their customer service is beyond belief. We will never shop with this company again because they do not support the footballers who support their business.

"2x Football Jerseys purchased, amazing quality."

Purchased 2x football jerseys, fast delivery and what surprises me is the top quality of the jerseys.

"totally stupid service and behaviour…"

totally stupid service and behaviour they're doing to close soon in the coming years ,customer service is totally crap even we're calling to them to get our product back they put on hold and never come back to us ,how sad they thinking open two stores done.
I recommend don't go there even buying socks. Better buying from rebel or nike store.

"Horrible, Don’t shop there."

Horrible staff.

"Just when I said I wouldn't buy from…"

Just when I said I wouldn't buy from ultrafootball or nike boots again., my son insisted I did, so I buy another pair of boots and a pair of futsal shoes to be told unfortunately they are out of stock 5 days later. But they were advertised for sale at the time. Requested a full refund. Never again. I've blocked them. Now use sports direct. Ordered Dec 31st and they are on there way. Beautiful pair of addidas f50 boots and futsal shoes. My new go to for all the sports things we need.

"Avoid being ripped off, shop elsewhere"

Bought a $250 pair of Nike football boots for my son online - when they arrived the inner-soul is at least 1 size smaller than the boot so slips around when he's running. Used for a week then returned them at my expense to be told that as they were used on artificial grass and natural grass the warranty is void and they won't stand by their product. Avoid being ripped off, shop elsewhere

"Sad what happened to this once great…"

Sad what happened to this once great store! Used to have great sales, went to the Black Friday sale today and unless you are a clown (want a size over size 11) or want boots from 1990 (limited) there was nothing

"DO NOT BUY FROM ULTRA FOOTBALL"

Iv'e had an issues with a pair of Nike football boots ($330) and after only 5 months of use, which was confirmed by Nike are faulty of workmanship. After rejecting the boots the cited, the reasons such as playing style (hybrid), which they claimed can caused them to rip. I don’t think Nike would be happy to hear that. As a result, I am now forced to go through the lengthy process of filing a claim directly with Nike.