"Great customer service A+"

Some of my items were on backorder for quite a while , but they kept in contact and kept you informed the whole time. Great A+ customer service

"Unsolved problem"

I bought a Broilmaster P4XF propane. It looks great but it doesn't work as it should as it gets way too hot (over 800F) in the LOWEST setting. They were helpful to replace the regulator under warranty. Didn't help. After that they lost interest in solving the problem. Communication has stopped and I still have a defective product. A two star for the fact that the regulator was replaced.

"Easy ordering, great communication, wouldn't hesitate to order again "

Order went smoothly and the company was very communicative. Was sent via freight shipping so it was delivered on a pallet to my front gate and then I took over from there. The product was high quality and exactly what I wanted. Wouldn't hesitate to make another order.

"Poor order processing"

I made the order on the website, then paid for the order via another email, then got a confirmation email, and waited 10 days with no communication other than marketing messages. I contacted grill collection and was told that the warehouse didn't get back to the order team in time and my payment authorization was lost so I had to pay again. No apology, no effort to make it right. Surprisingly, I paid for the order again, and got confirmation again, but this time I got 2 tracking numbers. I got two orders but was still missing the main component so called and after a hassle was given another tracking number. All parts ended up arriving and I'm impressed with the quality. Order experience was a 0, but the parts ordered are a 5 so I ended up at a 2. I can get quality equipment elsewhere so probably won't be back.

"All round an excellent experience!"

I just received my new rotisserie ring and kabob holder and was immediately impressed.
The quality, packaging and service was excellent. I purchased a knock-off first and was very disappointed with the quality of the parts. Very flimsy with poor fitment. I'm so glad I found the proper rotisserie for my new Napoleon Grill.

"I would give no stars if I could"

I would give no stars if I could. I waited 2 months and when I finally received the product, it was not what I had ordered - it was a grill that has to be installed and I ordered a portable. Absolutely not usable for my purposes. I asked to return 2 weeks ago and I’m still waiting on a return label. I reported this company to my credit card company and to the BBB for fraudulent business practices.

"Great Customer Service"

There was a six week delay from the manufacturer for the item I ordered and Grill Collection always keep me informed about the status of my order and provided shipment tracking information when it shipped. When my order arrived it was perfect. I couldn't be happier. I would definitely order from them again.

"Excellent service"

Excellent service! Great website, full range of products, easy ordering. They kept me updated on the status of my order and let me know when it was on the way, and even followed up to make sure it arrived and that I was happy with it.

"Helpful staff."

I liked the pleasant emails that made me feel that if I needed any help that you were there in a instant.

"They forgot to send small nuts wont send them"

They forgot to send small nuts that go on the end of the bolts, like 30 or more they forgot. Maybe 20 cents each piece. Called to get them sent they wanted a picture of the box the missing items, it was stupid. They would not connect me to a manager from the United States. They never sent them. Horrible customer service. Called tagwood to see if they'll help. They said they would, still waiting hopefully soon.