"Falsely advertised and depicted a 'freestanding…"

Advertised and depicted a 'freestanding grill' (with column and base) but only sent me a head. Said I made a mistake un ordering - which i did not.

"VERY HAPPY WITH ALL THE PRODUCTS I GOT!!"

VERY HAPPY WITH ALL THE PRODUCTS I GOT!!

"I ordered a stainless steel hinge and…"

I ordered a stainless steel hinge and handle kit for my Prino XL grill. I was sent a standard steel hinge and handle kit. I called and explained the issue and was told my order was correct even though what I received was not what was described. I was told a supervisor named Matt would call me the next day to discuss with me. That was a week ago and still no call from anyone! I received an email last week saying they were looking into the issue and would get back to me shortly however I have still not heard from anyone!! It appears this is a very deceptive operation. They are using false advertising to make sales them completely ignore you. If you call and ask for a manager none is ever available and no one will call you back. You are fotmrced to file suit as your only hope for restitution. Please beware of this outfit there are plenty of reputable retailers you can find steer clear of this group.

"Summerset Alturi 36" Built-In Gas Grill"

I was apprehensive to buy such an expensive grill online and the team made my experience EXCEPTIONAL. The customer service was friendly and knowledgable and went above and beyond. Shipping was quick and delivery was hassle-free!! Thank you again!

"The team working with me was tenacious"

The team working with me was tenacious. They knew what I needed and worked tirelessly to get it and kept me updated along the way.

"Ease of Natural Gas! Well cooked food!"

Very happy with how well the meat gets completely cooked. I really like the temperature gage and the ease of not replacing gas tanks!

"I ordered a stove from them"

I ordered a stove from them. They called within a day to confirm I was ok with a long delivery time on that item. I spoke with them a few times through the process and it was delivered in great condition.

"Great Service! Perfect Fit"

Excellent company to do business with. Needed a new Stainless Steel grill grate. Grill Collection had the exact grill I needed at a good price. The grill grate shipped quickly and was well protected in the shipping box!

"Gas grill was delivered perfectly!"

Gas grill was delivered perfectly!

"Poor experience and glacial pace"

As far as I can tell, this is just a dropship company that orders directly from the factory in China and doesn't maintain warehouse stock. While they did eventually fulfill my order, it took over 7 months and a dozen follow-up emails. Overall, I don't recommend this company and won't do any future business with them.

To add more detail: I placed an order in August 2023 for 4 grill accessories (a wok, a wok ring, a griddle, and some drip pans). They emailed that the items were backordered and would arrive in December, 4 months later; I replied that was unacceptable and I'd like a refund. Suddenly 2 of the 4 items were available to ship immediately, which I agreed to and received within a month. But it took until March of 2024 (7 months!) and multiple back and forth emails (including ignored requests for refunds on the outstanding items) before I received the final two items.
To their credit, I did eventually receive all of the items that I purchased. But the experience was horrible, took forever, and I wouldn't recommend them. I'd be particularly wary of giving them hundreds of dollars for a grill.