"I paid £80 for the Tommee Tippee…"

I paid £80 for the Tommee Tippee complete feeding kit and it's been a disaster. The bottles are tiny, the bibs strangle my baby, the bottle warmer doesn't work, and the steamer nearly blew up my kitchen. Mothercare sent me a new kit with the same problems. It's no wonder this company is going bankrupt. Don't waste your money on such crap.

"Great product, Poor service "

As someone that owns the silver cross 4, the cross 5 is very similar. Packed with all the great features you become accustomed to. However on the customer service side it leaves much wanting. First of all a major flaw in your click and collect was no requirement for ID or signature upon receipt. Secondly I received a follow up email a couple of days after collecting advising me that collection hadn’t been completed. I’m sure you can see the loophole here! Thirdly as a non-UAE citizen I wished to get a tax free invoice which was not done in store or through online support. Please take this as constructive criticism and not an attempt to make you look bad.

"This travel system is without doubt the…"

This travel system is without doubt the worst purchase we’ve made for our baby. I asked boots/ mothercare customer services two questions regarding the car seat which are important for my baby’s safety, regarding the placement/ incline of the car seat as there is no indicator on it, which literally all modern car seats have these days, except this one! The response was ‘we don’t know’. Well you should know because it’s crucial that a baby is at the correct angle and that their chin doesn’t touch their chest, to protect against SIDS. Further down the line I asked if the grey insert can be removed as my baby is getting very squashed in there, she’s only 4 months and far from a big baby. Again the response was ‘we don’t know’. The icing on the cake came today when I asked if there was a warranty on the car seat as a part has broken. Yes there is a one year warranty I was told. But no parts! I have to return the WHOLE travel system to store, wait for it to be delivered back to the warehouse, then wait for a replacement to be delivered back. So that’s almost a week I’d be without items as crucial as a pram and a car seat. I asked if next day delivery would be possible and got a simple ‘no’. Oh and it depends on stock too! So I could return the travel system, they could discover that there’s no stock available to send me a replacement, and then I’d be left with no pram or car seat indefinitely! I will never buy anything for my baby from here again as the customer service is non existent!

"I would like to give a BIG ZERO to…"

I would like to give a BIG ZERO to Mothercare. I live in Australia and this dress is worth $10 there at max. I have taken it as day to day wear along with other Hamley's brand items beautiful dresses thinking its 499 rs but the actual price is 4,499 written with a big gap between 4 and 499. Mothercare refused to refund me the amount back and asked me to take other items as exchange items. I have paid 10,200 in total just because of that 4,499 blunder. I will never ever go to that store and will tell all my friends not to use this brand. Very poor way of making customers fool. A day to day wear item selling at cost of almost 5000 rs. Shame on you.

"Mum shaming horrible staff"

I’m writing to say about the horrible experience in Morhercare in Ilford. I went in to enquire about a pram, explaining how it needs to be practical, I was told that my pram should be for my baby not for my shopping! Being a single mum, having a practical pram that can go easily into busy shops & can take some shopping was needed! Not being mum shamed, woman was damn rude! Glad it’s been closed down!

"Horrible Managers @ Brent Cross branch"

Horrible Managers @ Brent Cross branch
Thank goodness they've closed down, it was about time to be honest. The HR manager and main manager at that branch are like tweedle dee and tweedle dum. They follow their employees around and are constantly watching them, making the employees uncomfortable. They forced the employees to tell customers to write good reviews on google. When they fire an employee or an employee quits they tell the remaining staff that the employee was begging for their job and if they don't like the employee they'll find ways and means to get the employee fired.

Such horrible management. Thank goodness they closed down !

"I can’t believe how poor the customer…"

I can’t believe how poor the customer service for the public has Been left by mothercare ! Iv Been trying to contact for at least 6/8 weeks now ! Iv rang every number I could find on google ! Not one working ! All disconnected or not recognised! Also iv sent emails with no reply ! Iv even contacted the brand supplier that I purchased from mothercare for help and tried to send an email to the link they gave me surprise surprise it wasn’t working neither was the contact number ! I need to return my stroller for the baby as it’s faulty and I need a new one ASAP , it’s an absolute disgrace the hoops you have to jump through to actually contact somebody! Can someone from mothercare contact me ASAP PLEASE

"Swift reply from Rachel with required information"

I sent an email enquiring about products as I needed to purchase online without visiting the shop and seeing items in person. I got all the correct advice from Rachel very swiftly and she also took further requests about other items that were not in stock and quickly found out when they’d be back for me. All sorted very quickly to allow me to make my order and avail of the current sale. Thanks a mill!

"Great customer service"

My order got lost so I contacted Mothercare. I spoke to Rachel. She was brilliant. She got my order out to me in a few days. Superb costumer care.

"Rachel at Mothercare customer service…"

Rachel at Mothercare customer service is brilliant. I lost my order since 7 March and she was there all the way redirecting itv, supporting me and getting it delivered today . Great job Rachel thanks for everything 🙏