"They are giving complimentary holiday…"

They are giving complimentary holiday voucher for some ppl. Which is totally fraud I say. Resort only 2 adults and 2 kids allowed it seems , also the cleaning /maintenance charge which cost around 1500 -3000rs.

"I recently booked a holiday through…"

I recently booked a holiday through Citrus Holidays and, despite some ups and downs, everything worked out in the end. There were delays and complications due to COVID, but they eventually honoured their commitments and organised a well-planned trip. The process wasn’t without frustration and required persistence, but the end result was a fantastic holiday. Overall, I appreciate their efforts in delivering on their promises despite the challenges. Would recommend with some caution. Four stars!

"Avoid CITRUS/ BENZ HOLIDAYS like Coronavirus "

Avoid Citrrus Holidays that is under the umbrella of Benz Travel like the plague .
I booked and paid in full a holiday to Thailand , Vietnam and Cambodia for my friend and I in January 2020 .
We chose to fly home Business class which pushed the holiday cost to £6,227 in total .
Holiday was booked for 30th March 2020 .
Unfortunately due to the Corona Virus Pandemic we went into Lockdown on 23rd March , exactly one week before booked holiday .
COVID caused my holiday to be cancelled !!!!
Once travel resumed after the Pandemic , Citrus informed me that the holiday had increased by £337 per person but any further increase would be capped and in their own words “they would take the hit” . I agreed to this increase as the World had reopened and prices had risen , thankfully I didn't actually pay it .
This price cap did not happen though !
The person dealing with my booking left Citrus/ Benz and someone else took over dealing with my booking .
HE then informed me of TWO further increases totalling more than £2,000 , (yes TWO THOUSAND POUNDS) which had to be paid in order to keep the same booking.
I was furious and demanded a full refund but Benz would only refund. £5,500 as I cancelled the holiday !
Seriously ? Covid was the reason the holiday was cancelled .
Legally a company can only put a maximum increase of 8% on a holiday after it has been paid , anything above 8% one is legally allowed a FULL refund .
My holiday had a 34% increase !
My Travel insurance got involved and got Lawyers on my the case ,
Benz had previously offered a partial refund as previously mentioned , the Lawyers came up with the solution to accept the £5,500 and Insurers would cover the shortfall .
Benz Travel would not co operate , they accepted this agreement but they still wouldn’t pay up .
Lawyers did give ultimatums to take Court action but were ignored .
I think Benz Travel thought by ignoring me and Lawyers that we would give up and go away !
EVENTUALLY my Lawyer got tough and informed Benz Travel Court proceedings were to be issued , Benz Travel realised that Lawyers meant business and finally got their act together and issued a Bank Draft .
Yesterday ,Wednesday 18th September 2024 the long awaited money was paid to my Lawyers .
Please read other reviews .
I would not want anyone to go through the anguish I endured trying to get back my money .





Awful company.

"We too had our money stolen from us"

We too had our money stolen from us. Same story as so many others who were trying to take a vacation in Greece. Makes me angry and sad to have trusted and lost so much money. Can we all somehow sue them together?

"Citrus is now out of business so I…"

Citrus is now out of business so I sincerely doubt that there will be any refunds coming to any of the masses that were cheated out of their holiday money. People in the UK received some refunds but only after taking an legal court action that sounds like the equivalent of small claims count in Canada. Unfortunately, without a UK address, this is not a viable option for people that live outside of the UK.

"Paid $15,000 for a trip in 2019"

Paid $15,000 for a trip in 2019. Been strung along for 3 years with "your refund is in the que". Haven't received a dime refund and now they do not respond to texts.

"Citrus holidays cancelled a trip in…"

Citrus holidays cancelled a trip in 2020 and they still won't give me a refund. Illegal theft as far as I am concerned. Do you really want to book a trip where this is their corporate culture?

"Still waiting for refund from trip…"

Still waiting for refund from trip booked during Covid. Get the same response as others about being in the queue bla-bla-bla. They don't even respond to my e-mails anymore. Waiting for 3 yrs now. Does anyone know how to go thru their court system to get my money back. I am in Canada. I wouldn't book anything thru these guys

"Still waiting for a refund 3 YEARS LATER!"

In November 2019, we booked a holiday with Citrus Holidays (10 Nights Greek Treasure Trail) to be held from May 8 to 19, 2020. Unfortunately, because of COVID-19, this holiday had to be cancelled. We later received a credit voucher from Benz Travel which could be used to re-book a new holiday or could be cashed in on or after August 31, 2020. On that date, we advised Citrus Holidays that we wanted a CASH refund. We have been sending them emails every month since then and they always reply with the same answer: "We have checked with accounts and they have advised us that your booking is in queue for processing and will be done soon".

WE ARE STILL WAITING FOR OUR REFUND 36 MONTHS LATER!!!

P.S. If it was possible, I would give the NO STAR (none)!

"Zero customer support once the package…"

Zero customer support once the package had been booked. We were told we would receive a refund and 2 years later ended up having to go through our credit card company to retrieve the money. They are also a series of sub-companies and their website is no longer functional. I wouldn't recommend using them.