"Ironic that the review is on Trust Pilot when trust is what has been breached."

When a provider is unclear about something of material importance and you take the trouble to call for clarity:
a) You expect to be given the correct answer.
b) You do not expect to subsequently told that the answer given was incorrect but nothing acceptable will be done to remedy the foul up.

"Answered the phone in good time and…"

Answered the phone in good time and gave me a good explanation for my situation. Responded well to all my requests.

"They acted very quickly to my request."

They acted very quickly to my request.

"Very helpful"

Very helpful, quick and polite.

"Excellent "

Representative was friendly, professional and knowledgeable, with a firm commitment to solving my issue.

"Despite sending you the information you…"

Despite sending you the information you required - certified ID with current address you refused to issue the info we need to advise the client in a timely manner

"I made a request to release money and…"

I made a request to release money and they made it straight forward and easy by email and the money was transferred quickly

"Still waiting for my drawdown payment…"

Still waiting for my drawdown payment which I requested beginning of April!

"Hey all advisers said they will comply…"

Hey all advisers said they will comply to my request. After three months still no interest payment to my account . I’ve contacted the ombudsman

"Good but took some time to get full…"

Good but took some time to get full engagement due to platform set up (client direct vs financial advisor model)