"Everything went wrong….."

Everything went wrong…..

Very poor communication / lost documents sent

"Great service"

Nucleus are great at pushing things through when circumstances and client demands need swift action. I have a happy client this morning!

"Professional "

The lady I spoke to was knowledgeable and profesional. She inspired confidence.

"Very helpful"

Very helpful, knowledgeable staff who dealt with my request in a very timely manner.

" WHY BOTHER??"

I initiated a request for a sum of money from my drawdown account and it was successfully dealt with efficiency. However the amount requested was taxed at source, which in itself was no problem. But the amount taken exceeded more than 1/3 of the money requested! It has left me disillusioned about the benefits of having this account After all I feel I have already previously payed tax on the amount in the account and being taxed again to such a high degree seems somewhat invidious.
I am 85 years old. Retired, with no income. Needed the money for an unexpected medical bill. The amount I eventually received did not meet my requirements. Not Nucleus’ fault. The transaction was handled very professionally and efficiently. But it does raise the question in my mind ‘why bother?’

"Did what I asked very quickly"

Did what I asked very quickly

"Easy access to the required details."

Easy access to the required details.

"Lovely lady on the line and she was…"

Lovely lady on the line and she was able to give me all the information I needed straight away

"Very helpful and sorted my query out…"

Very helpful and sorted my query out quickly
Easy to get through
Excellent

"I was kept informed of the progress…"

I was kept informed of the progress throughout the process.