"Lisa has been extremely helpful in…"

Lisa has been extremely helpful in supporting us with our cases and reaching the best outcome for our clients.

It is very much appreciated!

Thanks Lisa x

"Not had any correspondence since 6/7/…"

Not had any correspondence since 6/7/ did think I would like to know what was happening with my pension as I was waiting for paperwork to sign and did not have any other email to find out what was going on from the information I have received I would like to have it paperwork sent to me not on emails as my email was compromised

"Shocking company to deal with"

Absolutely shocking customer service in relation to my late father's pension account. Over 4 months & still no resolution. Lack of communication, no response to queries & still waiting on payout!

"Good customer service"

Whilst no longer a customer, I was able to request historic records which were delivered, as requested.

"Great service from their representative "

Once I had contact with the correct person Nucleus dealt with my request quickly and efficiently.

"Lack of communication"

Lack of communication
No follow up
4th time I have had issues with this company and every single time it has taken over 3 months to access my money
No one every seems accountable
Disgraceful

"Good information and fast replies"

Good information and fast replies

"on my last contact with you i did ask…"

on my last contact with you i did ask to still receive updates on my investment by post. this was agreed but i still have not had anything to keep me updated on how things are going investment wise
w m heritage

"Lack of communication and making things…"

Lack of communication and making things very hard work

"The person I spoke on the phone from …"

The person I spoke on the phone from customer service.