"Great service!"

Really helpful advisers

"Very efficient"

Very efficient. Easy to talk to customer service. Withdrawal went exactly as explained.

"Almost all went well"

Almost all went well. This is the first time I have made a withdrawal from my ISA Account and hence Im just learning the process. After completing the withdrawal form I was a little surprised the time it took before I received the funds. As a result, I had to made 2 more calls to understand the process. The office in Edinburgh were suitably helpful and I will know better next time. Thank you.

"I had Nucleus account of my pension…"

I had Nucleus account of my pension saving and recently I had withdrawn my saving as lump sum. All the steps are simple and easy to follow as instructed. Especially all the personal concerns are very professional and helpful. There's no glitches until the final withdrawal completed. Thank you so much.

"You failed to solve the problem…"

You failed to solve the problem initially. You asked for feedback which I gave. You are now asking again. Poor.

"I have been locked out of my account…"

I have been locked out of my account for months and nobody is able or willing to help me. The response rate is slow. They give me the same process to go through each time and it doesn't work

"Transaction completed as requested"

Transaction completed as requested, excellent service...

"Requested a withdrawal from my isa…"

Requested a withdrawal from my isa account several weeks ago, still not received anything???

"The matter is still not resolved"

The matter is still not resolved. Like last time you seem to find it too difficult and just ignore the matter. Poor - not even worth one star. C

"The help and guidance from the friendly…"

The help and guidance from the friendly team throughout the process. Nothing was too much trouble for them no matter how many times I rang. Was very I impressed and can’t thank them enough