"Bad customer service ..."

We are still waiting for you to transfer the money!

"Name change..."

I needed to update a name change and this was dealt with efficiently and swiftly

"During probate..."

During probate, as the executor who didn’t have an account with Nucleus, I still received excellent service from all the staff I interacted with.

"I have always found Nucleus helpful and…..."

I have always found Nucleus helpful and easy to deal with, with a personal service that outshines many other providers. I would especially like to thank Lisa Cusson, our latest Client Relations Manager for her prompt and knowledgeable help with a couple of difficult cases in the last two weeks. Keep it up Lisa!

"I have been really impressed by Nucleus…..."

I have been really impressed by Nucleus Financial services team, both Kristaps, and Niamh, were outstanding, they built trust and always followed up, with professional help- well done team

"my shares are increasing in value at a…..."

my shares are increasing in value at a fare rate

"Transaction problems ..."

The experience with Nucleus is never easy, the requirements of doing transactions always change.

"Deliberately delayed the transfer of…..."

Deliberately delayed the transfer of clients pensions and ISAs with no justifiable reason and to their detriment

"Emma is brilliant..."

Emma is brilliant

I requested an urgent payment of a cash sum for a client. The delay was my end and Emma did what she could to help me out. It was paid on the same day as the request.

"Extremely Helpful ..."

What can I say, I have been dealing with Lisa Cusson at Nucleus over the last week or so on a particular case. She has been helpful every step of the way - taking ownership and going over and above the call of duty - Thanks Lisa