"Friendly staff listened to my requests"

Friendly staff listened to my requests

"Brown "

There is always room for improvement

"The whole experience was easy and…"

The whole experience was easy and straightforward with a good response time and payment made easily

"My matter was dealt with in a…"

My matter was dealt with in a professional manner.

"I was dealt with effectively and with…"

I was dealt with effectively and with professional expertise. As I was contacting you after a bereavement. I felt guided through the contact with understanding for my loss.

"I dud not get the information that I…"

I dud not get the information that I requested - only a small part of it. So no ow I am going direct to the fund managers.

"The telephone is answered quickly and…"

The telephone is answered quickly and the staff are pleasant, helpful and polite.

However, if you are dealing directly rather than via an IFA it’s hopeless. You are only allowed to invest in a very narrow range of investments and the underlying admin is antiquated and painfully slow. It’s not fit for purpose so my only option is to transfer away. Which I shall do.

"Terrible customer service"

Terrible customer service

"Very efficient- quick to respond"

Very efficient- quick to respond

"Very prompt when dealing with my query."

Very prompt when dealing with my query.
I'd made a mistake and Megan at Nucleus managed to get this rectified for me, very much appreciate her help & efficiency.