"frustration of additional forms required..."

We had already sent you a change of agency letter 12 months ago and you then requested a new one as we now had access to the platform facility.
This was identical to the previous one but with 2024 on it. A very frustrating procedure which took additional time and effort to conclude.

"Always a very good reliable service..."

Always a very good reliable service

"A great platform!..."

We are so pleased with Nucleus. The service is great and everyone is so helpful

"Everything was very professional and…..."

Everything was very professional and informative and when I had a query it was answered straight away

"Incorrect updates..."

You completely misinformed me. Accusing my Advisor for not doing his part which was not the case.
Administration of this update was delayed as a result.

"As a customer..."

As a customer, I can't fault Nucleus ,concise reports and management.
Together with my advisor I'll be using Nucleus going forward .

"Investing on line..."

Very difficult to find any way to invest the funds which have been held in cash without reinvestment.
As lm away from home cannot do this except online which is not allowed by Nucleus.
Other finance companies allow this.
Therefore l give only 1 out of 5.

"Top marks for personal service..."

It was a very simple query: to change my usual email address, but clearly needed appropriate security in the way it was dealt with. Nucleus were perfect: I was contacted by phone and email to confirm it was really me who wanted this, and very quickly. Top marks again for personal service.

"You did not respond to my email…..."

You did not respond to my email querying why I was not able to withdraw money from my account. I lost 2 days in the process of working out what I had to do

"I have found that the members of staff…..."

I have found that the members of staff have so helpful when you call to speak, i am new to the platform and the help and support has been great.