"Excellent service"

Excellent service. Patient and helpful’

"Poor comms and poor service"

Recently my IFA retired and sold the business to Thornton Wealth. They do not provide advice or transaction for me and I asked for a meeting with one of your team to discuss and clarify the procedures I need to follow. I called Nucleus and the first person said that they were not prepared to have a face to face meeting but would arrange a online meeting. Nothing happened.

I rang again and spoke to another member of your team who was sympathetic and promised to get back to me. Nothing happened.

Can you please contact me and help me understand and comply with the processes.

Jim Hunter

"Very poor service"

Very poor service. I was given incorrect information and even though I raised a formal complaint I heard no more.
Does not give you confidence in your organisation.

"Accessing pension funds"

Very straightforward call. Kris was helpful.

"A great company to trust "

Allways helpful and polite and easy to talk to I would recommend them to anyone

"Excellent customer service "

Spoke to Hannah today who was extremely friendly, helpful, professional and competent. I now understand my pension arrangements much more clearly. First class advisor - top marks!

"Thank you Christopher/ Hannah "

I’ve spoken to two advisers today, Christopher and Hannah . Helping me to understand how to “go it alone “ Their understanding their patience was great .
Looking forward to now working directly with them .
Many thanks.

"Kris who took my call swiftly quickly…"

Kris who took my call swiftly quickly put me at ease and dealt with my enquiry most satisfactory. Kris is a credit to Nucleus.

"Amazing service"

My second call to Nucleus, calls have been answered swiftly, service has been superb, all queries resolved within minutes. If only other FS providers could be this efficient!!

"Very helpful and patient responder"

Very helpful and patient responder. Also, phone answered very quickly.