"Many Thanks to Dylan, Ely and Adam"

I am truly impressed with Nucleus and how helpful and understanding the team has been in handling my request. When I called last month, both Dylan and Ely were incredibly supportive, patient, and efficient. A special thank you to Dylan for your sound advice. They ensured my request was processed smoothly and completed within a week without any delays. I cannot thank them enough for their excellent service.

I have pensions with multiple providers, and I must say that Nucleus stands out with the most user-friendly online platform. The interface is intuitive, making it easy to manage my pension, and I genuinely enjoy using it.

A big thank you once again to Dylan, Ely, and Adam for your confirmation via email, as well as the entire Nucleus team for their outstanding service!

"Incorrect name on email despite…"

Incorrect name on email despite multiple attempts to change.
Lack of cohesion in responding.

"Professional service "

The person I spoke to today answered my questions efficiently and professionally and was very helpful.

"An efficient service "

The person I spoke to was able to explain and answer my questions and forwarded the form I needed within a short time.

"Very Helpful"

Very Helpful

"Excellent service"

Excellent service. Staff easy to talk to and very efficient

"First class service"

Very pleased with my telephone conversation today with Kristaps, explained everything in detail to me ….. & answered all my questions. First class service.

"Excellent service"

Telephone handler answered the phone promptly and in a polite manner. She explained the process involved in dealing with my enquiry. This was carried out in a timely manner, and I was kept informed along the way.

"MIXED SERVICE"

Had two dealings with Nucleus. The first one was very positive however the second one the person at end of phone made me feel I was interrupting her. She promised to send me the information I requested but didn’t.

"Simple to use the Nucleus Go."

Simple to use the Nucleus Go.
Any issues I’ve had are sorted straight away with friendly staff. Keep up the great service