"I had a problem with the shipment"

I had a problem with the shipment. Customer service gave me options on a solution and I choose the one that was best for me. Service was quick, helpful and easy. Definitely good customer support!

"Excellent"

I love my bike from the first ride! Smooth, easy and perfect for my needs.

"sixthreezero made it easy"

sixthreezero made the shopping process very easy with their shipping and return policy. They provided a high quality bicycle with ample information to assemble and provide help when needed.

"the assembly was a bit difficult with…"

the assembly was a bit difficult with less than great instructions. One part was damaged and a replacement was sent with NO instructions so I was unable to fix the bike I don't have a front brake.

Otherwise, I really enjoy the bike.

"Love my bike"

Love my bike! Everything worked as advertised from the online fitting to the bike delivery and third party assembly. My grandkids think I have a very cool bike!

"Terrible experience"

Terrible experience. Bought two bikes. Went to assemble the first, and had a missing part and unclear instructions. Called tech support. Was informed that the instructions were out of date (?!). Also needed to fill out a form to get the missing part and wait for it. Rather, I packed the bike back up, and it went back to 630 for a refund. We then bought our bikes locally. And at the point I packed it up, I was on step 3 of 50. No way I was going to deal with delays, incorrect assembly instructions, and parts issues. Not sure how this company is surviving, except that it has an excellent website and aggressive marketing.

"Great experience"

Great customer service. I had many questions and concerns and they worked with me via email. Very polite very businesslike, a great experience.

"Bike was ordered in January"

Bike was ordered in January — arrived with defected fender — took a month and a half to resolve. Initially was sent wrong replacement part and after several phone calls and using online customer service replacement issue was resolved. As a customer I feel that the customer service side is good but it is obvious that there is miscommunication between customer service and product replacement warehouse.

"Parts"

Parts - many need replacement sooner than later - I just replaced the bottom bracket bearings and cups (no bearing seals) on my wife’s single speed cruiser. No help on the website with parts info. I found a perfect replacement on Amazon: DONSP1986 Store 2" Cup Bottom Bracket Set,One-Piece Bottom Bracket Cup Set Bearings Included,Silver.
— She rides rain or shine, five days a week, to Harvard Square - about 2 miles each way - she’s had the bike for 2-1/2 years

"I received a quality and comfortable…"

I received a quality and comfortable bike seat at a fair price. I've purchased two bicycles from SixThreeZero in the past and have been most pleased with them.