HMCA
customer
"A professional and helpful service thus…"
A professional and helpful service thus far.l have yet to make a claim so cannot comment on that aspect of the service.
Harry Katz
"Really good introduction to the cover"
Really good introduction to the cover. Wonderful to have an on shore call centre that is answered promptly - very reasonable wait time and no daft answer machine going on for ages.
Of course the pudding will be in the eating if I have a claim - which I hope won't happen! I buy car insurance and don't expect to have an accident - so it is the same with PMI.
Lee Harrison
"Just quality from start to finish"
Just quality from start to finish. Simple, no fuss or complicated IT processes.
Thank you for a quality, service.
Julian Lloyd-Hitt
"Until recently I had been an HMCA…"
Until recently I had been an HMCA member for a couple of years at around £1300/yr.
28 years ago after 45 years of excellent health since birth I became ill with Lupus which is an immune system disorder. I recovered from that and continued to work as an airline Captain always passing the stringent biannual medicals at initial checkup.
Last year I became ill with what proved to be kidney failure and this necessitated nearly 4 weeks in hospital. This was later diagnosed as having been triggered by the immune system. HMCA refused to pay out anything due “previous disorder”. I had been expecting £2,600. 28 years of this not having occurred before counted for nothing in their eyes. I still question the logic. Consider this: you fall off your bike as a kid and maybe break a leg; nearly a full lifetime later you have a hospital stay for a hip replacement. The doctor considers that a factor is the damage of decades previous although it has given no trouble since. Would you think it right that no payout gets made? The body is a construction of interacting muscles and organs.The result of the HMCA logic I faced suggests that you can only feel securely covered by their insurance if you have had almost perfect health since birth. That rules out most people.
John
"Really nice people to interact with "
Really nice people to interact with , not a robot ?
Very knowledgeable and helpfull
Ian
"Excellent customer service"
I consider myself to be a good judge of character. I can genuinely say that Elaine employed at HMCA is the most patient person that I have ever met, being most informative and professional. Elaine was instrumental in offering excellent advice and guidance within a totally alien environment to both my family and myself. Elaine went above and beyond, making the whole process incredibly easy, without any pressure at all. I'd throughly recommend HMCA to anyone looking to take out Health insurance as all of the fine detail is explained to the customer. Thank you Elaine for being so patient, providing great customer service and being an incredible asset to HMCA.
David Sparrow
"Friendly and helpful service."
The process of joining was simple and easy and the people very friendly and helpful.
Fortunately, I haven't had cause to use their services yet but I am hopeful the same will apply if I have the need.
Daniel
"Membership and cover queries"
It is a pleasant experience in communications with HMCA. The conversations have been informative, clearly answered the questions I had.
Steve
"Great cover at an exceptional price"
HMCA provide exceptional cover in comparison to some of the better known providers. And they provide that exceptional cover at a very reasonable price, again pricing being much better than the better known providers.
John Downey
"Common Sense and plain talking"
Associate was careful to talk thorough the advantages and limits of the plan and to offer alternatives on the payment options without pushing any agenda. Common sense and plain talking, much appreciated.
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