"Production Issues (resolved), Refund Waiting for MONTHS"

Basically the email said... "We're having production issues..." no approximate date for shipping or anything. I'd steer clear for a while until issues are resolved. (After this review, they now are miraculously shipping) Total of 3 weeks to receive. However, second to this i mistakenly pressed order 2X, cancelled the second order SAME DAY, but yet no refund on the second order. I have emailed more than once and they've acknowledged that a refund should come... but nothing. I'll have to dispute with CC company. 10/2 UPDATE: still no refund on the cancelled order, NOW returned 2nd order - NO REFUND. I would NOT recommend you do business with this company.

"do not order from this company"

do not order from this company, I ordered one set and within minutes I received two emails with two different order numbers, confirming my order. I immediately contacted them via customer chat and was informed the the second "order" would be cancelled, I received an email to that effect. I will add that I never received a ship on my original order. I checked by credit card the next day and Bossa had charged me for both orders. Here we are 3 weeks later and numerous emails later and still no hearing aids and no refund. I believe this company is a scam, I only ordered from them as they posted a Trust Pilot high mark, so I guess the fault is mine for trusting their Trust Pilot claim and not following up as I am now.

"Poor Customer Service"

I placed my order and was looking forward to hearing again. I was advised when my order should be delivered by 8/10/23 and I waited patiently. I waited another day and still nothing. I called about my order on 8/11/23 and learned it had not been shipped! Nothing was done to compensate me, such as overnighting it to me. I also placed a call for help on 8/19/23 and was told to experiment with them more! That's terrible customer service! I'm still having difficulty, but I really want them to work for me! Please help me!

"Scam company. Steals your money."

Ordered. Took forever to get. Had to return due to volume not working correctly. Requested refund. Told it would take 10 to 15 business days to receive my refund. Well it has been 2 months and no refund. 1st excuse was there is an issue with the refund system. Then we are sorry, we will send it up immediately. Same thing over and over. This company is fraudulent, steals your money. Do not buy. SCAM.

Bossa Support Team (Bossa Hearing)

Aug 13, 2023, 14:35 MST

Hi Jana,

Please be informed that your request has been escalated. Please allow us to send a follow-up note to them so that we are able to have this sorted out.

Sincerely,
Kyle


Bossa Support Team (Bossa Hearing)

Aug 9, 2023, 14:19 MST

Hi Jana,

I have urged our finance team to expedite your refund as this has been long overdue and was told they will.

Please give us a little more time to rectify this matter.

Thank you for being patient with us.

Sincerely,

Megan

Bossa Support Team (Bossa Hearing)

Aug 3, 2023, 12:42 MST

Hi Jana,

We understand that this delay has caused you inconvenience, and we are truly sorry for that.

I'll do the best I can to make this right. I have communicated this matter with urgency to our finance team.

Once again, we appreciate your patience.

Sincerely,

Megan

Bossa Support Team (Bossa Hearing)

Jul 28, 2023, 16:00 MST

Hi Jana,

Thank you for following up, and we're sorry for the delay in your refund.

We just got word from our finance team that they are currently working on the refunds and that they should be available very soon.

Sincerely,
Andie

Bossa Support Team (Bossa Hearing)

Jul 24, 2023, 11:07 MST

Hi Jana,

We sincerely apologize if your refund has not yet been received by your bank/credit card company. Allow me to escalate this to the appropriate department so that we can get this done and out of the way.

Sincerely,
Andie

Bossa Support Team (Bossa Hearing)

Jul 22, 2023, 09:28 MST

Hi Jana,

I am so sorry for the delay here.

We are experiencing some unforeseen circumstances that have caused a delay in our refund process. However, please rest assured that we are doing everything in our power to resolve the issue and refund your money as soon as possible.

Thank you for being patient with us.

Regards,

Megan

"My patience has worn thin!…"

I purchased these in the hope they would help my hearing loss, but because of my tinnitus they did not. I returned them for a refund and now more than two months later I still have not received it, even though I have sent numerous emails asking why it had been taking so long. They have responding numerous times asking for my patience. It’s gone! I would not recommend buying their product should you need to return them for any reason. “Caveat Emptor!”

"WORST Company Ever"

Where to begin. I have never been so disgusted with a company in my entire life. My 93 year old very ill Grandmother required sound amplifiers that were ordered from Bossa Hearing in April of this year (2023). Our family PAID for PRIORITY SHIPPING which was obviously just a scam to make more money as the product still arrived after 5 weeks. When the sound amplifiers FINALLY arrived, they were not a fit for my Grandmother and made her dizzy/nauseated. We returned the product well within the 45 -day money back guarantee and followed every step regarding repackaging, tracking, etc. Bossa confirmed receipt and advised the refund would be issued withing 10-15 business days. This is where the real nightmare begins. We were unable to refund back to our card and therefore the refund had to be credited to our bank. What was initially 10-15 business days quickly turn into 8+ weeks of fighting back and forth, calling and emailing over and over again with this company just to do their job. Unfortunately, my Grandmother passed during the EXTENDED period of time we waited for this refund. When the refund was FINALLY issued- just a few days ago-it was over $25.00 short! The last slap in the face from this detestable organization. If you are looking for a company full of scammers that steal your money and do not want to do their job - congratulations- you found the #1 place. Just keep in mind your relative might die before they respond to your numerous request for adequate customer service.

"They have been dishonest in their…"

They have been dishonest in their return policies. I returned item for a refund with in their policy terms. I have emailed them 20 times and called multiple times. Their response is it in the billing department and they will take care of it. 6 months no return. I would not recommend any dealings with this company ever.

"Got a replacement from the first set…"

Got a replacement from the first set that stopped working. Got it on a Monday. It is now wensday and it only worked for 2 days. Only wore them for 2 hours on Monday and Tuesday. Wednesday it stopped working. Awful and customer service is no help

"Refund seem to be no existent"

I ordered hearing aids from Bossa Hearing website on May 30,2023. It took almost 3 weeks for them to ship. Bossa has a 45 day return for any reason policy. The aids did nothing for me so I returned them. Bossa sent me an email with instructions for return. I complied with the instructions, they acknowledged receipt and to this date I have received no refund. Several emails requesting status were sent to Bossa and I get a form letter response stating that the refund process takes 10 to 15 days. The online chat does not seem to function and telephone calls are placed on terminal hold. I have reported the company to the Arizona Attorney Generals consumer complaint department.

"I would give NO STARS if I could"

I would give NO STARS if I could. Bossa scams senior citizens and keeps their money if they return their hearing aids. I can't tell you the number of emails I've sent and had return emails (from Andie, Megan and Bea) with promises of "we'll expedite your refund" and they've not done ANYTHING! I'll continue to post negative reviews until I receive my refund. I have no other leverage with them. My refund number is 92451, the hearing aids were returned on April 19th and I have kept my documentation and correspondence with them. But I wouldn't consider Bossa a reputable company. They are scammers and should be reported to the BBB. However, they've taken down every review that I've submitted because they don't want potential customers to know the truth. BUYER BEWARE! Do NOT buy from Bossa!