"“Proof of Delivery” could have been made by a 2 yo"

Ordered 2 bottles of wine as gift. They weren’t delivered to someone who was home all day. Wooden Cork believes scribble as proof of delivery and told me to contest charge with my credit card company. So I did.

"Good experience cancelling order"

I had ordered from them and when the order had gone through, there was a confusing notice about an additional shipping charge that was $69.99, as much as the order itself (plus the FEDEX charge). I went online and saw the reviews about the high charge, 25% restocking, poor customer service and felt I had made a terrible mistake. I immediately emailed and left a message cancelling my order. To their credit, they responded in 36 hours. My order was cancelled and credit card credited within 24 hours. I have left feedback about the confusing and concerning shipping charges but wanted to say that my experience in cancelling my order was very timely and no additional charges appeared.

"These guys are really dark"

These guys are really dark. They use shopify, which I also use, so I know how it works. I made an accidental order and contacted them within MINUTES to cancel so I could correctly order something else... they said due to merchant processing fees, 10% charge. Like, in the most loan sharky world no CC company charges 5% both ways. But again, this was just an authorization... nothing in stock, nothing shipped, not even a posted charge yet. I know the Shopify portal, and I know they could reverse without fees, but no... they want to collect $137 in fees instead of provide customer service. Beware. Worst part is some moron authorized the wrong amount, then doubled up by charging the right amount... and lo and behold, a "authorization reversal" is on the account. And they said they couldn't reverse it. Dang, man, no shame. So I have 2 charges and 1 reversal they cannot possibly do. Contacted Shopify and card issuer to report them.

"These guys are unscrupulous."

These guys are unscrupulous.

Clicked a link on their website to order Weller 12 Yr Bourbon that was “In Stock”. Ordered 2 bottles and ultimately received run of the mill Weller but not the 12 year!!! This was not an oversight on their part but a scam.

After receiving the order, I Reworked my way thru the ordering process capturing screenshots and it is clear these guys are about the Bait and Switch. Buy 12 year!, But once u click their link, the 12 year label disappears.

Guess I should be happy I received anything from them based on the reviews I just read! (sarcasm engaged).

Stay away from these hacks!

Biggest frauds in this industry.

"Extremely dishonest and poor customer service"

Extremely dishonest and Ipoor

"2 weeks but I got my items"

I received my two items as purchased. They were shipped in inflated bubble bags that I had to pop to get the bottles out. The fed ex shipping label was created the next day but it took exactly 7 days for them to drop the item off for shipping. Then it took 6 full days to get to my house. The return address is a plain old liquor store. Not a warehouse, not a big company. Just a basic store with a really good looking website. I also searched their phone number and it comes up at another liquor store location a couple miles from the one I got my items from.
I got my items, so I am happy, but man it took awhile!

"Overall good experience"

I decided to order a bottle of Hibiki Harmony from Wooden Cork since it was hard to find locally. Some of the reviews on here gave me pause, but I was not disappointed. The bottle was expertly packaged. I was a little put off by the bottle not being in its original box, but it turns out that its box was placed neatly in the bottom of the carton. The bottle was in a surprisingly tough bottle-shaped bubble wrap. There was no way the bottle could be damaged under normal circumstances.
I received a notice that my package had been shipped six days after I placed my order. My package arrived the next day. Most of the negative reviews complain about a long delivery time. Based on those reviews, I recommend ordering four weeks ahead if you are purchasing a gift which needs to arrive before a deadline during the holiday season.
The bottle arrived with its factory seal intact.
The prices are definitely hit-or-miss. I was lucky to find my bottle on sale. Know what you are buying. The shipping is a little expensive. Cheers!

"You cannot ask for or expect more than this."

I ordered a very expensive bottle of rare Crown Royal. The order was quickly processed and shipped. It arrived in four or five days. It was expertly packaged and in perfect condition. I am very pleased and look forward to doing business with them again.

"Has anyone ever received their whiskey…"

Has anyone ever received their whiskey and the seal is not there?

"CUSTOMER SERVICE NON EXISTENT"

Based on their website my order was to arrive in 7 days and as it was a gift the arrival date was critical. It didn’t arrive for 3 weeks. I REPEATEDLY emailed and called and never had a response. There was no way to cancel the order or even find out what the status of the order was. Very poor customer service. I will never use them again.