"This company does not respond to disputes"

The letter advises to email with disputes
No original letter received so no opportunity to pay the reduced fine
This company does not respond to any enquiries
Will be reporting to trading standards

"This company need reporting"

Wondered why the car park was half empty at a busy time. Should have read these reviews beforehand. The number of people being ripped off as they pay cash at the machine is astounding!
This company need investigating!
In my case, I paid in advance, entered car park albeit 46seconds early according to their time. My google maps timeline shows 8.01 but hey... whats a minute when I'd paid to 11:30 and left at 10:45 right?
Low and behold I get the £100 "fine" which is reduced to only £60 if I pay it quickly.
I honestly think this firm just try it on. I wont be using their services again, and unlikely I will be visiting Cains Brewery Village again either as this reflects on them too.

"Parked at cains on 27,1,24 card machine…scam"

Parked at cains on 27,1,24 card machine said session timed out after 2 attempts I give up and payed cash put ticket that come out of machine clearly on my windscreen and now have received a £60 fine saying I never payed looking at all the reviews this is clearly a scam company and this happens all the time sent a email to appeal as you can not contact them via phone will wait and see what outcome I get but not counting on it do not park here unless you like giving away money for nothing I will never use these again and nor will anyone I know

"SCAM"

Same as every one else. DO NOT park here. The ticket machine said I shoud pay £2. I was back to my car in well-under 2 hours and I have recieved a letter for a £60 fine. I will contest this, as I have the ticket proof and bank statement, but I shouldn't have to do this. Seems to me there is a machine fault that they are not willing to do anything about.

"This company are utter fraudulent the…"

This company are utter fraudulent the parking zone is unsafe for drivers one way in/out and if the machine does work you have to get out of our car before entering to obtain a ticket otherwise this company charges you a fine. It’s barbaric and at present they are getting away with this! AVOID should be closed down Brewerygate

"Also been subject to a scam from this…"

Also been subject to a scam from this car park. Exactly the same as happened to another person on 7 December with faulty network happened to me on the 9th! No recourse or way of challenging this. The payment machines are obviously dodgy judging by all the comments below - outrageous behaviour by a company making a profit from their own faulty equipment and making it seem legal by denying it. Ruined Christmas and my birthday. Thanks very much. Cost of living crisis not enough…

"DONT USE THIS CARPARK!!!!!!"

I visited this carpark and when trying to operated the flaky machine after it errored 3 times leaving somewhat of a queue behind me. Anyway i got there at 2.21pm and need 4 hours to take me to 6pm. I selected 4 hours via the keypad and entered my REG. It then asked to tap card so it could take payment for which i did and it went through OK. Upon returning within 4 hours I was then sent a letter days later with a fine stating I only paid for 1 hour!!!. Now why on gods earth would i only pay for 1 hour when I am paying £35 to goto Caines arcades which ends at 6pm. My ticket has no return time at all so I assumed I was covered for 4 hours as selected on the machine. After my encounter trying to get a ticket other people just walked away from it thinking it was faulty so i imagine they also got fines. I have appealed to brewerygate via their web link and they refused almost instantly saying i only paid 1 hour!. The machine is very complicated to use and not clear at all. If you select 4hours you expect it to charge you for 4 not 1. From all the other comments above I can see that this is a common SCAM and i will take it up in the small claims court

"SCAMMERS"

They are complete and utter scammers. 1 machine was out of order, and the other so poor you could barely see the screen. Purchased a ticket which I thought was correct, but ended up with a PCN.

Lesson learnt, safer to park on the road outside the Baltic Market.

"SCAMMERS!!!!"

SCAMMERS!!!!! DO NOT PARK HERE.

Will not accept appeals and when submitting the appeal to the IAS as requested by them, they are advising my details are incorrect and I need to contact them. They are extremely unprofessional!!! These need shutting down. Do not park here!!!!

"Do NOT use this carpark"

Do not use this carpark. They are scam artists! Issued a ticket from a machine (I know I should have checked the ticket) it turns out that it says in really small writing that there was a network failure. In my defence it was really dark I didn’t check it I just assumed as it issued a ticket that it went through. In fact it didn’t. Got a letter a week later £60 fine. Please do not use this carpark