"Amazing customer service"

Amazing customer service

"I bought an expensive Segway from Scooter Hut"

I bought an expensive Segway from Scooter hut, only to be told when a fault showed up within 3 weeks, that they don’t service Segway faults.
After Segway technicians fixed it, the scooter immediately when I got home faulted again, so they didn’t fix it.
I went back to Scooter Hut and was told, You are not going to like what I’m about to say. Well they were right.
Don’t buy from scooter hut buy amazon of temu at least you know your getting junk and poor service.
And I left a scathing review on Scooter Huts website but cant seem to find it.

"Patronising, arrogant and never again"

I'd give zero stars if I possibly could. I bought my S1 in to the Fairfield store regarding some battery performance concerns. The first few staff I spoke to were really helpful and booked it in for a service. They advised that it would be at best an all-day thing, perhaps overnight. Not ideal but ok.

I turned up this morning as per the appointment and Massimo (the manager, I believe) could not have been less helpful. I'll overlook his astonishingly patronising attitude and focus more on the fact that he then told me that the inspection was going to take place over a few weeks! I made it clear that his colleagues told me it was a day or overnight at worst and he basically told me I "must have misunderstood". I suggested that maybe his staff had misinformed me and he told me that was all but impossible. It went downhill from there.

The best bit was when he told me that battery performance dropping off as the battery drains "just makes logistical sense". I think you might mean "electrical" Massimo.

I will not be going back there under any circumstances.

"The worst company ever "

I’d purchased a couple of Segway ninebots from JB and they had different issues, so eventually I decided to spend over 2000 on a “good” scooter and got the Apollo city. 4 months in it completely died on me on a hill, wouldn’t turn on wouldn’t charge, so I took it back to Scooterhut Fairfield. They had my scooter for 10 weeks and when I called I was told different things from different people, then finally I went in and visited the store and miraculously two days later my scooter was fixed. At this point I have completely lost faith in scooter hut as a trustworthy company, I feel like they have lied to me and done the bare minimum, they wouldn’t give me any extra guarantees or come to any sort of agreement, Massimo was really rude and unhelpful and stubborn, just dig deeper in reviews for this company before using, they totally make fake reviews on google and really do not care about the customer, just the money they take off you for a terrible product at high end rates.

"Worst experience ever - avoid at all costs! "

I bought a Kaabo Wolf Warrior X + in September 2024 from Scooter Hut in Balcatta. In December, the front wheel motor stopped working and I booked the scooter in for a warranty repair - pretty straight forward. While I waited over Christmas to drop it in, I checked the scooter out and realised that a cable was getting pinched between the board and the forks of the scooter and that the cable was damaged from rubbing on the metal on both sides. The damage had caused the front motor to stop working.

I dropped the scooter into the Balcatta store and the day after received a text message from Scooter Hut saying there was a quote waiting for approval. I opened the quote which was itemised and contained a new front motor and cables. It also, however, contained two line items relating to warranty and said that warranty had been declined.

I rang the store and spoke to Maurizio or something like that, who I later found out is the area manager who is based in Victoria but was in Perth for a visit. I was told that it was this person who instructed the store to refuse the warranty. This person told me it was my fault, because I “must have been turning too much” when going around corners. Either that or the cable had been damaged when the scooter folded up. I said that it was the most ridiculous thing I’ve heard in my life - how can anyone claim that you can turn too much? What am I supposed to do; go straight and carry the scooter around the corner? The cable is not even near where the scooter folds so it’s not that either.

So here I have a $3000 scooter that is dangerous to use and that is just sitting in my garage. I have complained to the Department of Consumer Protection in WA, and also the ACCC who are interested because it’s a safety hazard. I also commented on the Scooter Hut facebook page and got the usual response to contact them via email and stop complaining in public.

This chain has no integrity and are scammers and rip off merchants. I know they’ll respond and say that they’re so sorry that I’ve had a bad experience and that they’ll look into it if I just emails them. I’m done with that. I don’t expect Consumer Protection to do anything, so have already prepared the paperwork to make the claim in the Magistrates Court for a complete refund as the scooter has a major fault under Australian Consumer Law.

Look at all the other reviews here and avoid these people at all costs. Hopefully they’ll go out of business and be replaced by honest traders.

"I bought at Apollo Air"

I bought at Apollo Air. It malfunctioned three times within a year. The next service booking is always a one month wait just to get it looked at. So, without it for 4 months out of 12. Very frustrating will never buy another scooter from Scooter Hut. Their after sales service is a joke. They think it is fine to have you without a scooter for a month after booking it in for a service under the warranty.

"ALERT! SCAMMERS SCOOTERHUT"

Edit update: such a typical lieing respone scooter hut to rip people off selling dodgy scooters LETS BE REAL SCOOTERHUTS Only ALLOWS FAKE REVIEWS ON ITS OWN WEBSITE BLOCKS AlL NEGATIVE REVIEWs

i know if i had known the real facts instead of being mislead i WOuldnt have puchasec it to start with

Dodgy warranty practices they will literally blane you for the scooter preexisting defects that lead you to hurt yourself

they willl literally sell you tyres and accessories and blane you for unauthorised used

they will literally blame you for battery wrapping deteriation from the under side from the the delivey

they will claim it can do amazing things then void you for useing it as its adverttised too

they willl litererally do nothing at alll accept avided you to purchase another dodgy $6000 scooter as is no warranty

Scooter hut are the worst company i have dealt with in life ever would not bother complainging to them they are just laughing




terrice business terrible service
terrible product
staff and conduct is disgraceful
if you buy anything from this joint do not expect anyone to care dont trust the reviews on there own site they only allow posoitve ines to go up you been warned this company is nothing but scammers too this day scooter hut only care about stealing your money dont expect anyythjng else

"Worse experience ever. DONT BUY THERE"

Worse experience ever
My scooter apollo has been in for repairs since early october at scooter hut balcattA.
Zero feedback and nobody caring to tell me when this will be ready
The worse shopping experience ever.
Dont BUY THEre

I am asking them to reimburse my money as they can not repair my scooter.
Please escalate to your ceo if you have one

"Scooter Hut is a waste of time they do not care at all."

Ordered an electric scooter worth 3k from Scooter Hut online then waited 3 days for my shipping information to be emailed, I never got my shipping information, I called customer service and was told the scooter was still at the warehouse and should be picked up by the company delivering it that afternoon or the next day, I waited 2 days without any update and called them again this time customer service said they will call the warehouse and get back to me, The next day at around 3pm I received an email saying a refund had been processed because they didn't have stock of that scooter so now I'm waiting up to 7 business days for the refund to clear, What a waste of time....I will be taking my money elsewhere. 0/5 stars

"Not deserving of a 1* rating at this…"

Not deserving of a 1* rating at this point. Purchased a kids electric scooter for Christmas. Charged it and the following day it has already broken down!! Took it to Fairfield and the "Retail Store Manager" denied anything was wrong with it. He stood on it, drove it around the store and I'm pretty certain he weighs more than 60kg! He told me it could hold 90kg and I had to correct him because that was a lie! Sent me home with my scooter and told me I could call customer service if anything was wrong with it. Got home, and the motor did not work!!! 2 hours driving time wasted. I don't want their generic "we will look into it" response. I want my money back. A child should not have to wait for days on end for their brand new scooter to be repaired. Obviously these products are poor quality if they break down that quickly. Not helpful, and certainly not upholding their 90 day returns policy and breaching advertising standards?! After going on their chat service and getting 2 or 3 different chat bots responding they just told me to go back to the store! But the store Manager told me to go online. This place is nothing but a scam business and needs to be reported.