"Very Good Service"

We have been using Terminex for years. We have always been happy with their work.

Most recently we somehow got ghost ants in our house. They came right out and treated the areas. I had a couple show up again, and they came right out and treated the areas again. All good now.

"These people are horrible"

These people are horrible. I would not recommend using this company for anything. From the salesman to the office workers, they do not care about the customer. They just care about the money. The actual tech that came out to spray was the only person that understood what “customer service” means. The salesman had me sign a contract, which he told me was just the form allowing the tech to come out. Never mentioned a contract. My bad on that one. About 3 weeks later I called to pay my year in advance. I paid the amount quoted to me by the rep and they TOOK an additional $120 or so out THE VERY NEXT DAY! When I asked why they told me that the representative gave me the wrong dollar amount. They refused to refund that money. So I feel like they stole $120 from me. There were so many other things they did wrong within that one month, but those are the main ones. DO NOT USE THIS COMPANY!!

"Never Call these Guys they make you…"

Never Call these Guys they make you makeing false commitment to come do a tratment for pet but never do

See conversation below Hi Hassapreet,

Its 12:21 no body came here for a cockroach treatment. As this happening 2nd time with a arrival window given 8am -12Pm.

Why you people not considering value of you client time no phone call or msg received about not coming for treatment.

I do not need Sorry today or apologies for that. moreover, i do not want to book future appointment and do not want to deal like unprofessional people who give time to client to make them fool.



Regards,
Rahul Kapoor

On Nov 9, 2023, at 4:41 PM, Terminix Canada - BC Brancwrote:


Hello Rahul,

Sorry about the inconvenience you had today. I do apologies for that. We have you booked on Tomorrow November 10, 2023 with an arrival window between 8am- 12pm for a cockroach treatment.

I have attached the preparation sheet and pesticide notice to this email.
If you have any questions, please let us know.

Warm Regards

Hassanpreet Kaur
Customer Experience Representative
Rentokil Terminix Canada
O

"Run...Terrible customer service"

I had them for Termite and pest control. I started having issues with Pest control because I was paying a lot of money $186 each quarter and would still have roaches and ants so I canceled pest control. For the next year Termites renewal, a technician showed up for inspection, walked around the exterior of the house and reported that no Termites were seen both interior and exterior yet he never came inside. No treatment was performed but they charged my card $368. I called in and asked what the charges were and the agent said it was for the yearly treatment and yet nothing was applied. They said they were going to schedule a treatment application but when I said no cancel am not happy with your services another agent (Regina) who was very rude said that they don't apply treatment unless they see Termites. So why am I paying $368 for someone to simply walk around my exterior?? She told me to let her finish talking when I asked her this question then when I asked for the manager she said none was available and they would call me back. I never got a call back. They said a refund would have to be approved by the branch. Terrible company with very bad customer service agents when you choose to cancel.

"You will get promises but not service"

You will get promises but not service. We will call you…. Nope,won’t.

"Worst company ever"

Worst company ever, they will charge you even when the service person didn't do anything. and they will try to not give the money back.

They will try to sell you a contract and not tell you anything about it, so first of all send them to fck off and not do anything.

I live in a private community, they cannot enter if I say so, and they never call you to schedule the service, I think this is the way for them to charge you without doing anything....

Never ever use this company.

"they were here 4 times 1100 dollers…"

they were here 4 times 1100 dollers later still have bugs in house canceled service

"I have been waiting since September…"

I have been waiting since September 16th for someone to call me. I have called three times and every time the dispatcher is very nice and apologetic - someone will call you soon??? Still waiting...very disappointed.

"I think Terminix Canada is okay"

I think Terminix Canada is okay. I have hired someone to solve cockroaches problem in 2nd times as fail tom solve it. They offer me to pay another one. Forget it. I will not hire someone from Terminix again. I am not impressed with Terminix. I assumed that Technician did not do much on spray on cockroaches. I have called there in several times as no luck. I suggest not to use Terminix.

"DO NOT USE This company"

DO NOT USE This company. The customer service is terrible. I was scheduled for a Friday, got a call on Thursday saying it needed moved to Saturday between 8-10. The time came and went with no call and no one showing up. I called customer service, one rep lied, and hung up on me. Called back and was refused access to a manager. Called to cancel after taking my business to Orkin, they didn't even bother asking why I was cancelling. Do not waste your time with this failing Company.